{"id":3668188,"url":"https://alion.io/job/kinatico-customer-support-specialist","title":"Customer Support Specialist","company":{"id":4420893,"name":"Kinatico","domain":"kinatico.com","url":"https://alion.io/company/kinatico","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T07:53:16Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T23:54:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We power insights for better, safer workplaces...together.\nAre you ready to be Kin-a-t-i-can? Join a global leader in Reg-Tech as a Customer Support Specialist.\nIf you'vespent time helping customers navigate products, answering tricky questions, or making someone's day a little easier, we want to hear from you.\nThis role offers the perfect opportunity to expand your customer support expertisewhile working with a dynamic team that values technical problem-solving, empathetic communication, and genuine care for our customers' success. If you'repassionate about helping customers achieve their goals and thrive in a fast-paced, technology-driven environment, this role is for you!\nThis role will be basedat\nKinaticoHQ, Perth Citywith our supportive team, from Monday to Friday, withearly\nstart times\nto support our customers across Australia and New Zealand.\nOUR TEAM'S STRENGTH COMES FROM EVERYONE'S INDIVIDUALITY\nAbout you:\nA natural communicator who can explain things clearly and make customers feel heard\nPatient, empathetic, and genuinely enjoys helping people solve problems\nComfortable managing multiple conversations at once without dropping the ball on quality\nA methodical problem-solver who works through issues step by step\nAdaptable and open to learning new products, processes, and ways of working\nPreviousexperience in a customer-facing role (support, hospitality, retail, admin, contact center) is a plus but not essential\nConfident picking up new software and technology tools\nExposure to compliance or regulated industries is a plus\nDELIVERING THE GOOD, STRIVING FOR THE GREAT\nPosition responsibilities include but are not limited to:\nSupport customers across industries including aged care, healthcare, education, and government with their background screening and compliance needs via phone, emailand chat\nHelp customers discover features that make their work easier\nMeet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics.\nWork closely with customers to address and resolve issues, follow established troubleshooting processes, maintainclear and accuratedocumentation, and relay customer feedback and requests to inform product development.\nARE YOU READY TO BE A KINATICAN?\nWhere our passion, talent, deliveryand impact collideour purpose lies. Powering insights for better, safer workplaces, helping organisationsto know their people -- we are a global leader in Reg-Tech. Our technology helps organisationsto know their people.\nComprehensive product training and a supportive team to help you succeed fromday one.\nA cultureof development and recognition, we want our people to thrive!\nWork for an ASX listed company and a leader in Reg-Tech\nJoin the company at an incredibly exciting time and enter a world of energy, enthusiasmand innovation\nContribute to product improvement and customer success initiatives\nTELL US ABOUT YOURSELF\nApply with your resume (with cover letter appreciated).\nResearch shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalisedindividuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but don'tnecessarily meet every single point on the job description, please still get in touch. 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