{"id":3309695,"url":"https://alion.io/job/kinders-helpdesk-analyst","title":"Helpdesk Analyst","company":{"id":678338,"name":"Kinder's","domain":"kinders.com","url":"https://alion.io/company/kinders","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walnut Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":124000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:40:57Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T07:07:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"BUILT ON FLAVOR. FUELED BY PEOPLE.\nWhat’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it. \nWith over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable. \nAs we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives. \nAbout the Role:\nKinder's is growing rapidly, and we're looking for a proactive, service-oriented Technology Analyst - IT Help Desk to help keep our people connected, productive, and supported. In this role, you'll serve as a key member of our Technology team, providing hands-on technical support, troubleshooting hardware and software issues, and ensuring employees have the tools and technology they need to do their best work.\nThe ideal candidate brings a strong foundation in IT support, a problem-solving mindset, and a passion for delivering an exceptional employee experience. You'll thrive in a fast-paced, evolving environment where priorities shift, collaboration is essential, and there's an opportunity to help build scalable technology processes as the business grows.\nThis is an exciting opportunity for someone who enjoys being hands-on with technology, takes ownership of challenges, and is motivated to make a meaningful impact across the organization.\nKey Responsibilities Include:\nIT Help Desk & Technical Support\nProvide timely, professional Tier 1 and Tier 2 technical support to employees, resolving hardware, software, network connectivity, and system access issues.\nTroubleshoot and resolve technical incidents involving laptops, desktops, mobile devices, printers, peripherals, and collaboration tools.\nManage incoming support requests through the IT ticketing system, ensuring timely resolution, accurate documentation, and effective communication.\nDiagnose recurring technical issues, identify root causes, and recommend solutions to improve reliability and employee productivity.\nEscalate complex technical issues to appropriate internal teams or external vendors while maintaining ownership of the employee experience.\nTechnology Operations & Systems Support\nSupport the configuration, deployment, maintenance, and troubleshooting of employee hardware, software, and technology equipment.\nAssist with the administration and support of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and related productivity applications.\nSupport user account management, access permissions, password resets, and authentication troubleshooting across enterprise systems.\nAssist with device management, software installations, operating system updates, and endpoint security requirements.\nMaintain accurate IT asset inventories, equipment assignments, and technology documentation.\nEmployee Onboarding & Offboarding\nCoordinate technology setup for new hires, ensuring equipment, applications, and system access are ready for their first day.\nPartner with People & Culture and business leaders to deliver a seamless technology onboarding experience.\nManage technology-related offboarding activities, including account deactivation, equipment recovery, and access removal in accordance with company policies.\nProvide employee training and guidance on technology tools, best practices, and self-service resources.\nProcess Improvement & IT Security\nIdentify opportunities to improve help desk workflows, support processes, and technology service delivery.\nDevelop and maintain knowledge base articles, troubleshooting guides, and standard operating procedures.\nSupport IT security practices, including multifactor authentication, endpoint protection, access controls, and data security protocols.\nAssist with technology upgrades, system implementations, and cross-functional IT projects.\nCollaborate with internal stakeholders and external technology partners to support a secure, reliable, and scalable IT environment.\nSkills + Experience:\n3+ years of experience in IT help desk, desktop support, technical support, or a related technology support role.\nStrong working knowledge of Windows operating systems, Microsoft 365 applications, and common business technology platforms.\nExperience troubleshooting hardware, software, networking, connectivity, and user access issues.\nFamiliarity with IT ticketing systems, incident management, and technical support best practices.\nExperience with user account administration, Microsoft Entra ID (Azure AD), Active Directory, or similar identity management platforms.\nWorking knowledge of endpoint management tools, device provisioning, and basic IT security practices.\nStrong analytical and troubleshooting skills with the ability to independently diagnose and resolve technical issues.\nExcellent communication and interpersonal skills, with the ability to translate technical concepts into clear, approachable guidance.\nStrong organizational skills and the ability to prioritize competing requests in a fast-paced environment.\nA customer-service mindset, strong sense of accountability, and willingness to take initiative.\nAbility to collaborate across departments while maintaining confidentiality and professionalism.\nSEASONED FOR SUCCESS:\nNo two days here are the same. \nWe try to be good team members and good communicators, but we don’t live by hierarchy and structure - everyone is a difference maker here. \nWe make a lot of decisions in the face of incomplete information - our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow. \nWe believe our job is to take smart risk, not to eliminate risk. \nWe believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. \nWe aren’t trying to be average - we want to do exceptional things, and we are willing to work hard to achieve them. \nBENEFITS THAT BRING MORE TO THE TABLE:\nWe offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process. \nOUR RECIPE FOR BALANCE:\nWe believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.\nWHERE EVERY INGREDIENT MATTERS:\nKinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at ","description_format":"text","description_chars":7794,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Condiments, Sauces & Spices"],"lifecycle":[{"event":"open","at":"2026-10-27T02:51:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":90,"reasons":["conf:2","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/kinders-helpdesk-analyst","json_url":"https://alion.io/job/kinders-helpdesk-analyst.json","meta":{"generated_at":"2026-10-27T07:20:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678338},"rest":"https://alion.io/mcp/rest/get_company?id=678338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinders-helpdesk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinders-helpdesk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinders-helpdesk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinders-helpdesk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinders-helpdesk-analyst"}]}