{"id":1299298,"url":"https://alion.io/job/kinective-associate-client-success-manager","title":"Associate Client Success Manager","company":{"id":3178430,"name":"Kinective","domain":"kinective.io","url":"https://alion.io/company/kinective-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gilbert, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T19:52:38Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-30T00:52:48Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\nLead the Way to Intelligent Banking with Us!\nYou might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.\nKinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.\nWhy This Role Matters\nThe Associate Customer Success Manager supports the Client Success team in delivering a consistent, proactive, and high-quality experience for Kinective Clients. This role helps manage day-to-day Client engagement, adoption activities, reporting, meeting preparation, follow-up, and internal coordination while developing the skills needed to progress into full Customer Success Manager ownership.\nThe Associate CSM works closely with a Team Lead CSM, who provides coaching, prioritization, and oversight for strategic account plans, executive communications, renewals, expansion opportunities, risk mitigation, and complex escalations. The Associate CSM owns assigned execution and follow-through, while escalating issues early rather than independently committing Kinective to material commercial, product, or service decisions.\nful candidate must be Client-oriented, organized, and task-driven, with the ability to communicate clearly, learn software and processes quickly, coordinate across internal teams, and build confidence in Client-facing delivery. Performs related duties as directed.\nWhat you’ll own\nBuild productive working relationships with assigned Client contacts and learn their business objectives, operating environment, and use of Kinective products. \nServe as a dependable day-to-day contact for routine questions, follow-up items, and coordination needs within the scope defined by the Team Lead CSM. \nPrepare for Client meetings by gathering status updates, open items, usage information, risks, and relevant Client feedback. \nParticipate in Client meetings, business reviews, and adoption discussions as appropriate; document decisions, owners, and next steps. \nPartner with Professional Services and internal stakeholders to support smooth Client onboarding and transition-to-success activities. \nCoordinate training, enablement, product education, and follow-up activities that help Clients adopt Kinective products. \nMaintain assigned sections of Client account plans, success plans, meeting agendas, and QBR materials. \nCollect account data, milestones, stakeholder updates, product usage trends, and open risks for review with the Team Lead CSM. \nTrack progress against agreed actions and escalate overdue, blocked, or high-impact items. \nMonitor assigned Client health indicators, usage patterns, support themes, feedback, and outstanding issues. \nSupport the preparation and execution of risk or save plans under the direction of the Team Lead CSM. \nMaintain a calm, organized, and service-oriented approach when handling urgent or escalated issues. \nSupport renewal preparation by maintaining accurate product, stakeholder, usage, issue, and engagement information. \nAssist the Team Lead CSM and Sales with renewal planning, Client communications, and follow-up activities. \nIdentify potential cross-sell or upsell signals and route them to the Team Lead CSM and Sales rather than independently negotiating or promising commercial terms. \nCapture Client feedback, requests, pain points, and recurring themes in a clear and actionable manner. \nMaintain accurate CRM and Client Success records, including contacts, activities, meeting notes, action items, risks, and success milestones. \nUse established templates, playbooks, processes, and reporting tools consistently. \nContribute to team initiatives, process improvements, and documentation under the guidance of the Team Lead CSM or Client Success leadership. \nEscalate issues that are high-impact, time-sensitive, commercially sensitive, outside established process, or likely to affect Client retention or trust. \nRequirements\nHow We’ll Measure Success\nBuilds productive working relationships with Clients, the Team Lead CSM, and internal partners. \nKeeps CRM records, account information, meeting materials, action items, and Client health information accurate and current. \nCompletes assigned work on time and communicates early when support, clarification, or escalation is needed. \nHelps Clients make progress toward adoption, enablement, and agreed success milestones. \nSupports organized, well-prepared Client meetings, business reviews, renewal activities, and follow-up. \nIdentifies emerging risks, feedback themes, and growth signals and routes them to the appropriate owner. \nDemonstrates growing ownership, confidence, judgment, and understanding of Client Success practices. \nSuccess here isn’t about checking boxes - it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow.\nPay, Benefits & Total Rewards\n$60,000 - $80,000 with a 10% bonus potential\nThe salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range.\nBase pay is one part of Kinective’s Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including:\nComprehensive health coverage (medical, dental, vision, prescriptions, life & disability) \nFlexible PTO, 11 company holidays, and generous parental and caregiver leave \nAn immediately vested 401(k) with company contributions \nWellness resources and professional development opportunities \nIf you’ve made it this far, we’d love to hear from you. Click Apply to start the conversation, even if you’re not sure you check every box. Learn more about Kinective at www.kinective.io.\nPlease note that this role does not currently offer sponsorship opportunities.\nSalary Description\n$60,000 - $80,000","description_format":"text","description_chars":6748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-26T10:47:25Z"}],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.796,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:63","velocity","win:mid","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/kinective-associate-client-success-manager","json_url":"https://alion.io/job/kinective-associate-client-success-manager.json","meta":{"generated_at":"2026-09-30T05:39:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4059,"day_limit":5000,"remaining_today":941,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}