{"id":2403445,"url":"https://alion.io/job/kinetic-it-application-support-engineer","title":"Application Support Engineer","company":{"id":1953934,"name":"Kinetic IT","domain":"kineticit.com.au","url":"https://alion.io/company/kineticit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-12T22:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T06:21:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe are seeking Expressions of Interest for Application Support Engineers to join us for an upcoming opportunity. We are seeking Application Support Engineers with varying levels of experience to support a diverse portfolio of enterprise applications and platforms. Depending on your experience, you will contribute to day-to-day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.\nWorking alongside Application Support, Architecture, DevOps and Service Management professionals, you will help maintain stable, secure and supportable services while building capability, improving customer outcomes and supporting platform lifecycle and modernisation initiatives.\n As this role will be working with a Federal Government customer, Citizenship and an AGSVA Security Clearance (NV2) is required.\nKey Responsibilities\nManage or assist with incidents, service requests and technical problem resolution.\nPerform application administration, monitoring and operational support activities.\nSupport testing, maintenance, patching, releases, deployments and application validation.\nMaintain operational documentation, knowledge articles and support artefacts.\nContribute to service improvement, lifecycle planning, security, compliance and risk management activities.\nSupport application onboarding, transition and knowledge management activities.\nCollaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.\nAt senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.\nAt associate levels, participate in structured training and capability development while providing hands-on operational support.\nSkills & Experience\nExperience ranging from Service Desk, Contact Centre or entry-level ICT support through to advanced enterprise application and platform support.\nStrong customer service, communication, teamwork and stakeholder engagement skills.\nAnalytical thinking and technical troubleshooting capability appropriate to your level of experience.\nExperience with application, web, database or infrastructure technologies is desirable.\nKnowledge of ITIL or experience working within structured service management environments is desirable.\nA commitment to learning, knowledge sharing and continual improvement.\nExperience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.\nBe You, Create the Future\nKinetic IT is a leading Australian technology services provider delivering Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management solutions.\nFor more than 30 years, we have helped organisations across government, critical infrastructure, education, defence, emergency services, utilities and transport modernise platforms, strengthen cyber resilience and deliver reliable services to Australian communities.\nJoin more than 1,400 talented people in an inclusive, supportive culture where you can be yourself, grow your career and deliver technology outcomes that make a meaningful difference. We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.\nThe Kinetic IT Difference\nGrowth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.\n Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).\nCelebrate together - Social events, cultural celebrations, end-of-year functions and more.\nWellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.\nOther Perks - Access to our employee discounts platform, discounted gym membership and more.\nHow To Apply\nWork with us as we bring technology to life. Apply today or send your CV direct to .\nYou can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.","description_format":"text","description_chars":4073,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-13T00:08:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kinetic-it-application-support-engineer","json_url":"https://alion.io/job/kinetic-it-application-support-engineer.json","meta":{"generated_at":"2026-10-13T07:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953934},"rest":"https://alion.io/mcp/rest/get_company?id=1953934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinetic-it-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinetic-it-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinetic-it-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinetic-it-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinetic-it-application-support-engineer"}]}