{"id":1828882,"url":"https://alion.io/job/kinetic-it-infrastructure-engineer","title":"Infrastructure Engineer","company":{"id":1953934,"name":"Kinetic IT","domain":"kineticit.com.au","url":"https://alion.io/company/kineticit","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-10T23:11:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Provide hands-on infrastructure support for end users operating across a secure and complex Federal Government environment.\nAs an Infrastructure Engineer with Kinetic IT, you’ll take ownership of escalated incidents and service requests that require deeper technical investigation across core infrastructure services to troubleshoot issues across devices, identity, messaging, collaboration, networks and servers, and coordinate with specialist teams where required.. You’ll work across a predominantly Microsoft environment, supported by enterprise monitoring, security, networking and Linux platforms.\nThis role is 100% onsite and requires an active NV2 Australian Government security clearance.\nThe focus is practical: restore service quickly, identify root causes, improve support documentation and reduce repeat incidents.\nWhat you’ll be doing:\nOwn escalated incidents and service requests for field-base end users, providing remote and onsite support through investigation, resolution and clear handover.\nTroubleshoot Microsoft infrastructure and workplace services across Active Directory, Group Policy, DNS, Exchange, SharePoint, MECM/SCCM and related endpoint environments.\nSupport endpoint security, information protection and vulnerability remediation and investigate cross-platform issues.\nCoordinate technical escalations with SME engineering teams, vendors and service owners, ensuring users receive timely updates and issues progress to permanent resolution.\nImprove supportability by maintaining technical knowledge, documenting fixes, automating repeatable tasks and identifying recurring issues for problem and knowledge management.\nWhat we’re looking for:\nAustralian Citizenship and an active high level Australian Government security clearance (NV2).\nStrong experience providing senior or escalated infrastructure support to end users across distributed or secure operational environments.\nBroad hands-on capability across enterprise infrastructure technologies, including Microsoft identity, messaging, collaboration and endpoint services, monitoring and diagnostics, endpoint security and vulnerability management, networking, server hardware and Linux environments.\nA customer-focused, methodical approach to incident ownership, technical communication, documentation and knowledge sharing.\nABOUT KINETIC IT\nKinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.\nBe You, Create the Future\nOur work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.\nWe welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.\nGrowth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.\nFlex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).\nCelebrate together - Social events, cultural celebrations, end-of-year functions and more.\nWellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.\nOther Perks - Access to our employee discounts platform, discounted gym membership and more.\nHOW TO APPLY\nWork with us as we bring technology to life. Apply today or send your CV direct to .\nYou can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit","description_format":"text","description_chars":3829,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-04T11:58:53Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":0.9,"age_days":11,"expected_fill_days":29,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/kinetic-it-infrastructure-engineer","json_url":"https://alion.io/job/kinetic-it-infrastructure-engineer.json","meta":{"generated_at":"2026-10-11T03:20:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":905,"day_limit":5000,"remaining_today":4095,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953934},"rest":"https://alion.io/mcp/rest/get_company?id=1953934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinetic-it-infrastructure-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinetic-it-infrastructure-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinetic-it-infrastructure-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinetic-it-infrastructure-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinetic-it-infrastructure-engineer"}]}