{"id":2314770,"url":"https://alion.io/job/kinetic-it-operations-manager","title":"Operations Manager","company":{"id":1953934,"name":"Kinetic IT","domain":"kineticit.com.au","url":"https://alion.io/company/kineticit","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T22:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T03:43:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a technicalOperations Manager embedded onsite within one of Kinetic IT’s Federal Government customer environments, we’re seeking a dynamic people leader to oversee a team of multi-disciplinary Engineers while also serving as a key customer liaison to ensure exceptional service delivery. You don’t need to be a hands-on technical specialist; success in this role is centred on strong people leadership, operational oversight and stakeholder management.\nYour primary focus will be leading and developing a multidisciplinary team of engineers across network, cloud, infrastructure and SOE. Within the Federal Government account, you’ll oversee operational activities, capability and workload planning, while driving performance, continuous improvement and exceptional customer service. You’ll also help create an enjoyable and inclusive workplace.\nWhat were looking for?\n Must hold an active AGSVA Security Clearance (NV1 or NV2)\nProven experience leading and developing teams of technical specialists, managing performance, priorities, resourcing and escalations\nAbility to motivate a multidisciplinary team, fostering a collaborative, accountable and high-performing team culture\nProactively build and maintain trusted client relationships as a dedicated point of contact, leveraging strong stakeholder management skills to ensure ongoing satisfaction and consistently exceed expectations.\nCapability to champion continuous improvement, strengthen operational processes and optimise team capability and resource utilisation to maintain service quality\nA collaborative mindset to work effectively with vendors and partners to manage resources and deliver exceptional services and products\nAbout Kinetic IT\nKinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.\nFor more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.\nBe You, Create the Future\nWe value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.\nAs an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.\nThe Kinetic IT Difference\nGrowth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.\nAdvance your career - Access new roles via our internal ‘Opportunity Marketplace’ careers hub.\nFlex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs\nCelebrate together - Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.\nWellbeing matters - Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.\nHow To Apply\nWork with us as we bring technology to life. Apply today or send your CV direct to .\nYou can learn more about our culture and crew online at kineticit.com.au.","description_format":"text","description_chars":3663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-12T03:43:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/kinetic-it-operations-manager","json_url":"https://alion.io/job/kinetic-it-operations-manager.json","meta":{"generated_at":"2026-10-12T09:28:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953934},"rest":"https://alion.io/mcp/rest/get_company?id=1953934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinetic-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinetic-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinetic-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinetic-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinetic-it-operations-manager"}]}