{"id":1828902,"url":"https://alion.io/job/kinetic-it-process-manager-itil","title":"Process Manager (ITIL)","company":{"id":1953934,"name":"Kinetic IT","domain":"kineticit.com.au","url":"https://alion.io/company/kineticit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-07T01:05:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Are you an experienced Process Manager or Service Management professional (ITIL), who enjoys improving how services are designed, governed and delivered? Join Kinetic IT’s team in Canberra, supporting a Federal Government customer to strengthen Enterprise Service Management (ESM) processes and drive consistent, practical improvements across the service delivery environment.\nWorking closely with process owners, service teams and key stakeholders, you’ll review current practices, identify gaps and improvement opportunities, and support the development, implementation and ongoing optimisation of clear, effective and measurable ESM processes across change enablement, incident, problem and knowledge management.\nThis role is based 100% onsite in Canberra and requires an active NV2 Australian Government security clearance. It would suit someone who brings strong process management capability, communicates clearly across technical and non-technical teams, and can build stakeholder support for sustainable service improvements.\nWhat you’ll be doing:\nWork with process owners and service teams to assess, define and improve Enterprise Service Management processes, with a focus on Change Enablement, Incident, Problem and Knowledge Management.\nReview existing workflows, controls and hand-offs across these process areas to identify gaps, duplication, risks and opportunities for improvement.\nDevelop and maintain clear process documentation, including process maps, procedures, roles, responsibilities and supporting guidance.\nFacilitate workshops and stakeholder discussions to build shared understanding, confirm requirements and support process adoption.\nSupport the implementation, governance and ongoing optimisation of change enablement, incident, problem and knowledge management processes, ensuring they remain practical, consistent and aligned to service outcomes.\nMonitor process performance, analyse trends and feedback, and recommend improvements that strengthen efficiency, compliance and the user experience.\nWhat we’re looking for:\nAustralian Citizenship and an active high level Australian Government security clearance (NV2).\nStrong experience as a Process Manager or within Service Management, providing trusted guidance, support and improvement of processes across complex ICT, government or enterprise environments.\nExperience developing process maps, procedures, governance documentation and measurable process controls.\nConfident stakeholder engagement and workshop facilitation skills, with the ability to work effectively across technical and non-technical teams.\nABOUT KINETIC IT\nKinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.\nBe You, Create the Future\nOur work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.\nWe welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.\nGrowth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.\nFlex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).\nCelebrate together - Social events, cultural celebrations, end-of-year functions and more.\nWellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.\nOther Perks - Access to our employee discounts platform, discounted gym membership and more.\nHOW TO APPLY\nWork with us as we bring technology to life. Apply today or send your CV direct to .\nYou can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit","description_format":"text","description_chars":4109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-04T11:58:53Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":1,"age_days":7,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/kinetic-it-process-manager-itil","json_url":"https://alion.io/job/kinetic-it-process-manager-itil.json","meta":{"generated_at":"2026-10-07T02:22:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3960,"day_limit":5000,"remaining_today":1040,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953934},"rest":"https://alion.io/mcp/rest/get_company?id=1953934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinetic-it-process-manager-itil"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinetic-it-process-manager-itil"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinetic-it-process-manager-itil"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinetic-it-process-manager-itil\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinetic-it-process-manager-itil"}]}