{"id":1990581,"url":"https://alion.io/job/kinetic-it-switchboard-operator","title":"Switchboard Operator","company":{"id":1953934,"name":"Kinetic IT","domain":"kineticit.com.au","url":"https://alion.io/company/kineticit","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Darwin, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T23:30:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T03:27:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About The Role\nKinetic IT are looking for a dedicated switchboard Operator to join our team based in our Darwin\noffice.This role will be the first point of contact for calls incoming to our client. Full training and ongoing support from the team provided.\nResponsibilities will include:\nAnswering phone calls coming via the switchboard and directing them accordingly.\nEnsuring all enquiries are handled in a timely manner.\nQuality assurance, maintaining a high standard of customer service.\nAdministrative tasks - Responding to emails and completing service requests.\nData Entry with high attention to detail\nWhat you’ll bring to the table:\nExcellent communication skills.\nHigh quality delivery of customer service.\nBe punctual and dedicated.\nAttention to detail & data accuracy.\nPrior switchboard and customer service experience highly desirable.\nAbout Kinetic IT\nKinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.\nFor more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.\nBe You, Create the Future\nAt Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.\nWith over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond.\nWe value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.\nAs an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.\nThe Kinetic IT Difference\nGrowth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.\nAdvance your career - Access new roles via our internal ‘Opportunity Marketplace’ careers hub.\n Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).\nCelebrate together - Social events, cultural celebrations, end-of-year functions and more.\nWellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.\nOther Perks - Access to our employee discounts platform, discounted gym membership and more.\nHow To Apply\nWork with us as we bring technology to life. Apply today or send your CV direct to .\nYou can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.","description_format":"text","description_chars":2999,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-07T05:57:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/kinetic-it-switchboard-operator","json_url":"https://alion.io/job/kinetic-it-switchboard-operator.json","meta":{"generated_at":"2026-10-09T04:02:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3465,"day_limit":5000,"remaining_today":1535,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953934},"rest":"https://alion.io/mcp/rest/get_company?id=1953934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinetic-it-switchboard-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinetic-it-switchboard-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinetic-it-switchboard-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinetic-it-switchboard-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinetic-it-switchboard-operator"}]}