Junior IT Service Support Analyst (Southampton)

Overview

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

The role

Junior IT Service Support Analysts (internally called Junior Operations Analysts) reside in the Command Centre, providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications.

In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.

This is a brilliant opportunity with genuine development potential and the perfect role for a talented individual looking for an introduction into IT.

Please note that this role based at our Southampton office with a shift pattern of 12 hour shifts (24x7x365) over 15 days per month. Shift details can be seen below.

A driving licence is preferable as you may be required to visit other sites.

What's the job?

• To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
• Monitor IT production services of the operating companies that form Kingfisher PLC.
• Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role.
• Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
• Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless.

Shift details:

12 Hour shifts (24x7x365). Days 07-30 to 19-30. Nights 19-30 to 07:30Overtime opportunities due to holidays and shift absence and workload

What you'll bring

Required Skills & Experience:

• An IT related College/University qualification
• Employment experience in IT and/or Retail would be beneficial.
• Good understanding of Microsoft tools, such as EXCEL/WORD

Personal Specification:

• Good general knowledge of IT software tools (EG: Microsoft Windows, MS Excel)
• Excellent communication skills - verbal and written.
• Ability to pick up new skills quickly.
• Good verbal and written communications skills
• Customer focus
• Self-motivated with ability to work effectively under pressure.
• Ability to work as part of a team
• Good organisational skills, attention to detail and good time management skills.
• Have a genuine interest in Retail and how customer needs are changing, particularly online
• Reliable and conscientious

Qualifications

• Excellent GCSE grades, emphasis in English & Maths
• An IT related qualification would be advantageous.

How We Work

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations.

We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.

What We Offer

An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Diversity & Inclusion

Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Interested? Great, apply now and help us to Power the Possible.