{"id":2002128,"url":"https://alion.io/job/kings-developments-office-manager-customer-experience-executive","title":"Office Manager & Customer Experience Executive","company":{"id":3908168,"name":"Kings Developments","domain":"kings-developments.com","url":"https://alion.io/company/kings-developments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2161},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T11:39:00Z","employer_posted_date":null,"last_verified_at":"2026-10-07T11:39:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Office Manager & Customer Experience ExecutiveDepartment: Administration & Customer Experience\nLocation: Cairo, Egypt\nEmployment Type: Full-Time\nReports to: Founder & CEO\nAbout the Role\nKings Developments is looking for an exceptionally organized, polished, and service-oriented Office Manager & Customer Experience Executive.\nThis position combines the smooth daily management of the Kings office with ownership of the client experience from reservation through contracting, construction updates, handover, and after-sales coordination.\nAt Kings, customer experience should feel closer to luxury hospitality and private client service than conventional real-estate customer service.\nKey Responsibilities\nOffice ManagementManage the daily operation and presentation of the Kings office.\n\nCoordinate meetings, appointments, and management schedules when required.\n\nWelcome clients, consultants, suppliers, and business partners.\n\nEnsure meetings and client visits are professionally prepared.\n\nManage incoming calls, correspondence, couriers, and deliveries.\n\nCoordinate office supplies, service providers, and administrative requirements.\n\nMaintain organized physical and digital company records.\n\nCoordinate the movement and signature of official documents.\n\nSupport management with administrative follow-ups.\n\nEnsure the office consistently reflects Kings' brand and hospitality standards.\n\nCustomer ExperienceBecome the client's primary coordination point after reservation.\n\nManage the client journey from reservation through contracting, construction, handover, and after-sales.\n\nCoordinate contract-signing appointments and client meetings.\n\nPrepare and coordinate welcome packages and contract kits.\n\nMaintain accurate client information and communication records.\n\nUnderstand each client's preferences, requests, and outstanding matters.\n\nRespond to client inquiries professionally and promptly.\n\nCoordinate internally with Sales, Finance, Legal, and Technical teams.\n\nFollow client requests internally until resolution.\n\nProactively communicate approved project milestones and construction updates.\n\nCoordinate installment reminders with Finance.\n\nMaintain client documentation within the CRM.\n\nCoordinate pre-handover and snagging appointments.\n\nPrepare handover documentation, keys, manuals, warranties, and relevant property information.\n\nOrganize the physical handover experience.\n\nFollow up with owners after handover.\n\nRequirements\nRequirements\n3–5 years of relevant experience in office management, customer experience, hospitality, luxury retail, real estate, or a similar client-facing environment.\n\nExcellent Arabic and English communication skills.\n\nExcellent presentation and interpersonal skills.\n\nHighly organized with exceptional follow-up ability.\n\nProfessional appearance and manner.\n\nComfortable communicating with high-value clients.\n\nExperience with CRM systems is preferred.\n\nHospitality or luxury customer-service experience is a strong advantage.\n\nWhat We're Looking For\nWarm without being overly familiar. Professional without being robotic. Highly organized without making the client feel they are dealing with administration.\nAt Kings, our clients shouldn't need to chase different departments.\nYour role is to make them feel looked after.","description_format":"text","description_chars":3274,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T11:39:00Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["seen:5","win:early","comp:attention"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kings-developments-office-manager-customer-experience-executive","json_url":"https://alion.io/job/kings-developments-office-manager-customer-experience-executive.json","meta":{"generated_at":"2026-10-13T09:04:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908168},"rest":"https://alion.io/mcp/rest/get_company?id=3908168"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkings-developments-office-manager-customer-experience-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkings-developments-office-manager-customer-experience-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkings-developments-office-manager-customer-experience-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kings-developments-office-manager-customer-experience-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkings-developments-office-manager-customer-experience-executive"}]}