{"id":2464726,"url":"https://alion.io/job/kinly-av-technician","title":"AV Technician","company":{"id":678492,"name":"Kinly","domain":"kinly.com","url":"https://alion.io/company/kinly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"GBP","period":"year","gross":null,"usd_annual":59593},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-08T06:48:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T06:55:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Role: AV Technician\nContract Type: Full-time, Permanent\nHours:Shift pattern based upon a 40hr working week between the hours of 08:00 & 19:00 ensuring coverage throughout the period, some flexibility may, on occasion, be required\nLocation: London, UK\nSalary: £40,000 - £45,000 (dependent on experience), plus company benefits\nInterview Process: 2-stage (Virtual and Face-to-face)\nKinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.\nWe have an exciting new client; a company that is globally renowned operating within the luxury consumer market, and this brand new role, working on their impressive site will be providing dedicated support services to many facets of newly installed AV technology across this prestigious new UK headquarters.\nThe team will be working closely with the existing service support channels, including facilities and IT support for enhanced delivery and exceptional customer experience; a model which they’ll look to implement as their new standard across their global estate.\nThe team will provide support to several high-profile and key spaces, as well as meeting room and event support. This is in addition to daily function tests of the priority spaces, and ad-hoc, pro-active AV maintenance, problem solving and upgrade work.\nAs a Kinly AV Technician within the client team, you will be expected to support the requirements of the company by providing support of AV & VC equipment across the client site, leading and taking responsibility for 2nd and 3rd line technical faults, triage and escalating to the relevant service desk.\nThe technician will follow a shift pattern based upon a 40hr working week between the hours of 08:00 & 19:00 ensuring coverage throughout the period, some flexibility may, on occasion, be required.\nKey responsibilities:\nActing as a technical resource and point of escalation when troubleshooting issues.\n\nRespond to client escalations effectively by maintaining efficient communication between all relevant stakeholders.\n\nHandling reactive support calls clients effectively.\n\nDaily room and kit checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc.\n\nCommunicate identified faults in a clear and detailed manner to our helpdesk colleagues and, where appropriate, to client stakeholders.\n\nFault finding audio visual and video conferencing systems to a high level, under pressure.\n\nWork with new and emerging technologies including LED display solutions and video wall processors.\n\nRunning AV events, including pre-event testing of audio, wireless microphone battery levels etc.\n\nBe the primary contact for event coordination.\n\nLiaising with clients for large events to understand their requirements.\n\nAttend pre-production meetings required for any scheduled special events.\n\nPrimary support to operate global production events.\n\nOwn the event experiences for the meeting host and attendees.\n\nAssist in the management of high-profile events and become a trusted advisor.\n\nSkills and experience:\nKnowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google\n\nAbility to operate and support Videoconference/UC/MTR hardware and software (MS Teams, Webex, Poly, Logi, Crestron etc) and to troubleshoot any potential issues relating to, functionality, audio feedback, no video etc.\n\nProficiency in the operation and support of a broad range of AV hardware such as DSP’s, Media Switchers, audio and video mixers, multi-camera controllers Biamp, Tesira, Q-SYS, Extron, Dante, Crestron Toolbox.\n\nAvixa CTS preferred but not essential.\n\nExperienced in delivering support services to large corporate customers.\n\nExcellent organisational and time management skills.\n\nAbility to work well as part of a small team or independently.\n\nBecause this role supports a brand-new client, we are looking for someone flexible who thrives in dynamic environments. You should be proactive about foreseeing and flagging potential challenges; hitting the ground running to add value within 3 to 6 months is critical to our success.\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.\nIf you do require details of the vacancy or the application process in an alternative format, please email  outlining your requirements.\nEqual Opportunities:\nKinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.","description_format":"text","description_chars":5086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-13T18:17:24Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":59593,"is_top_pay":false},"html_url":"https://alion.io/job/kinly-av-technician","json_url":"https://alion.io/job/kinly-av-technician.json","meta":{"generated_at":"2026-10-14T09:24:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678492},"rest":"https://alion.io/mcp/rest/get_company?id=678492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinly-av-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinly-av-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinly-av-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinly-av-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinly-av-technician"}]}