{"id":2464771,"url":"https://alion.io/job/kinly-digital-workplace-service-manager","title":"Digital Workplace Service Manager","company":{"id":678492,"name":"Kinly","domain":"kinly.com","url":"https://alion.io/company/kinly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T10:26:06Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-21T16:56:23Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Role:Digital Workplace Service Manager\nLocation: Chicago, Il, US\nContract: Full-Time, 12 months contract initially\nHours: 40 hours per week\nSalary: $120,000 - $135,000 per annum, plus benefits including: health, vision/dental insurance; disability, vacation, sickness, 401K\nKinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.\nDue to further growth within one of our key global customers, we have an opportunity for a proven Digital Workplace Service Manager to join our highly collaborative team to be the primary business owner and contact with the assigned client account.\nThis position is expected to provide excellent customer service, as well as represent client needs and goals within the organization to ensure quality, while building relationships with clients and their vendors to encourage new and repeat business opportunities.\nThis position will make recommendations to internal parties regarding concerns or issues and ensure problem resolution by working closely in conjunction with assigned team members.\nThe Digital Workplace Service Manager is responsible for the Profit and Loss on their individually assigned account to ensure that the account reaches the desired level of profitability and will have responsibility for contract adherence and governance as well as overall accountability for all projects and services provided to the client.\nKey Responsibilities:\nDevelop and maintain executive level relationships with customers and executives\n\nEstablish productive, professional relationships with key personnel and serve as the customer’s advocate\n\nAct as a single point of contact and drive service initiatives, continuous improvement, and program profitability\n\nIn conjunction with the Account Manager, complete strategic customer account plans\n\nSchedule, manage and present governance meetings\n\nConduct Quarterly Business Review and assessment of assigned account focusing on profit and loss, Operational success, and customer satisfaction issues\n\nMonthly report on growth opportunities within the current account\n\nMeet assigned targets for profit and strategic objectives\n\nAnalyze requirements to devise the best technology roadmap suited to meet the client’s business needs\n\nAssist with the design, development configuration and deployment of related synchronous collaboration technologies of Webex Meetings, Webex Video, Webex Calling Dedicated Instance, Microsoft Teams collaboration suite to include Teams Voice Calling, and Dedicated Instance\n\nInteract with the customer’s assigned client’s IT managers and vendors to identify and evaluate new technology projects for their services\n\nProvide technical input and guidance to Project Managers during the lifecycle of a project\n\nReview business requests for system enhancements and undertake cost evaluation, standard reviews, and prioritization\n\nDeploy and upgrade systems or technical solutions to meet business requirements\n\nWork cross-functionally to solve Department problems and implement process changes\n\nProactively assesses, clarifies, and validates customer needs on an on-going basis\n\nLead solution development efforts that best address customer needs\n\nSkills & experience\nStrong leadership and managerial skills\n\nStrong customer orientation and ability to interface with VP level management in customer environments\n\nExperience in, and a working knowledge of the following areas is required:\nProfessional Services\n\nManaged services\n\nTechnical support services\n\nServiceNow\n\nCloud based collaboration services (Teams, Zoom, Webex, etc.)\n\nUnified communication and collaboration solutions\n\nSystem Integration\n\nVideo conferencing infrastructure / Networks\n\nIn depth understanding of operational service delivery key performance indicators with experience reporting on and delivery to SLA’s and SLO’s\n\nAbility to work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.\n\nProven experience as a Program Manager or Project Manager\n\nExperience managing complex, multi-thread projects\n\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.\nIf you do require details of the vacancy or the application process in an alternative format, please  your requirements.\nEqual Opportunities:\nKinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.","description_format":"text","description_chars":5066,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-13T18:17:24Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.641,"p_room":0.55,"age_days":32,"expected_fill_days":28,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/kinly-digital-workplace-service-manager","json_url":"https://alion.io/job/kinly-digital-workplace-service-manager.json","meta":{"generated_at":"2026-10-21T17:43:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678492},"rest":"https://alion.io/mcp/rest/get_company?id=678492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinly-digital-workplace-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinly-digital-workplace-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinly-digital-workplace-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinly-digital-workplace-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinly-digital-workplace-service-manager"}]}