{"id":3017382,"url":"https://alion.io/job/kinly-integration-program-manager","title":"Integration Program Manager","company":{"id":678492,"name":"Kinly","domain":"kinly.com","url":"https://alion.io/company/kinly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cary, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-21T14:45:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T04:35:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Role:Integration Program Manager\nLocation: New, NY; Whippany, NJ; Cary, NC\nContract: Permanent, Full Time\nHours: 40 hours per week\nSalary: $125,000 - $150,000 per annum, plus benefits including: health, vision/dental insurance; disability, vacation, sickness, 401K\nKinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.\nThe Integration Program Manager serves as the primary owner and contact for the assigned client and is responsible for client satisfaction in regards to Integration Projects. This position is expected to consistently provide excellent customer service, as well as represent client needs and goals within the organization to ensure quality. In addition, the Program Manager will build relationships with clients and their vendors to encourage new and repeat business opportunities as well as develop internal relationships. The program manager is responsible for the Profit and Loss on their individually assigned projects in order to ensure that the account reaches the desired level of profitability within Kinly. The program manager will have responsibility for governance as well as overall accountability for all projects with the client related to their Life Cycle Refresh (LCR) Project. These projects include any handled directly by Kinly or by 3rd Party Integrator and require full oversight and project governance. The Program Manager will partner with Kinly’s Account Executive & Operations Director to understand client drivers and initiatives to develop a strategic plan that furthers the relationship between Kinly and the client.\nKey Responsibilities:\nThis position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties with regard to concerns or issues and ensure resolution of any problems working closely in conjunction with assigned team members. This position requires regular planning and team work in order to assist with the coordination of resources within Yorktel to support clients. This position must regularly communicate answers to complex questions and respond to detailed inquiries about client issues or concerns. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedures.\nCustomer Advocate.\n\nDrive service initiatives and continuous improvement.\n\nMaintain governance of the assigned account including, but not limited to;\nUnderstand contract deliverables and ensure adherence to the contract.\n\nSchedule manage and present governance meetings.\n\nQuarterly assessment of assigned account focusing on profit and loss, Operational success and customer satisfaction issues.\n\nMonthly report of growth opportunities within the current account.\n\nMonthly SLA and services reporting.\n\nWork with Finance to validate all invoices for services under scope.\n\nAct as single point of contact for assigned account.\n\nResponsible for interaction with Yorktel Sales and Operations departments to ensure the successful execution of all projects to customer satisfaction.\n\nEstablishes productive, professional relationships with key personnel in assigned customer accounts.\n\nCoordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.\n\nMeets assigned targets for profit and strategic objectives in assigned accounts.\n\nIn partnership with the account manager, leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.\n\nProactively assesses, clarifies, and validates customer needs on an on-going basis.\n\nLeads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.\n\nMeets assigned expectations for profitability.\n\nAchieves strategic customer objectives defined by company management.\n\nIn conjunction with the Account Manager, completes strategic customer account plans that meet company standards.\n\nMaintains high customer satisfaction ratings that meet company standards.\n\nAccountable for client (both internal and external) satisfaction; maintain/builds effective working relationships.\n\nWorks cross-functionally to solve Department problems and implement process changes.\n\nAnalyzes decisions and actions for their support of the larger area's strategic direction.\n\nWorks with senior management to resolve more complex problems.\n\nUtilizes a network of relationships to collect and disseminate information, build support, and secure buy-in for desired objectives.\n\nUses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line of the company.\n\nOther duties as assigned.\n\nLeadership and Supervisory Responsibilities:\nThis position will have the ability to direct a team of managers and employees providing direction, coaching, and feedback on performance objectives and career development. This position serves as a resource within the account for specific skills, knowledge, and experience surrounding field engineering and production. This position may regularly oversee numerous employees at any given time and is responsible for all facets of employee development and leadership within the assigned team.\nQuarterly assessment of assigned account focusing on profit and loss and customer satisfaction issues.\n\nMonthly review and report on financials of assigned account.\n\nMonthly KPI and trending reporting\n\nRegular updates on key projects and services\n\nProvide strong leadership and clear customer centric direction for the assigned, dedicated team on a daily basis.\n\nResponsible for weekly timesheet approval, expense approval, scheduling of vacation time, and management of sick leave and absences.\n\nInterview and hiring, as required for all positions at assigned account.\n\nCreate employee development plans, provide coaching, address disciplinary, and employee concerns.\n\nRespond with a sense of urgency when receiving customer correspondence that suggests customer satisfaction or retention is in jeopardy.\n\nIncrease management’s effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining managers and team members.\n\nCommunicate values, strategy, and company objectives to all assigned team members in an effective manner.\n\nCreate continuity plan for staff absences.\n\nSkills & Experience:\nBachelor’s degree required.\n\n5+ years proven experience as a Program Manager or Project Manager.\n\nExperience in managing staff.\n\n5+ years managing complex, multi-thread projects.\n\nThorough understanding of project management techniques and methods.\n\nExcellent knowledge of performance evaluation and change management principles.\n\nOutstanding leadership and organizational skills.\n\nExcellent knowledge of Microsoft Office/O365 and related collaboration tools.\n\nKnowledge of and adherence to York Telecom policies and procedures.\n\nMay require occasional lifting (up to 50 lbs).\n\nRequires extensive sitting, standing and walking.\n\nLimited weekend and/or night work may be required.\n\nDomestic travel requiring multi-night stays within and at times outside the local work area.\n\nInternational travel may be required.\n\nValid U.S. driver’s license is a requirement and must have a positive driver’s abstract.\n\nCurrent valid U.S. Passport is desirable.\n\nMust be willing to complete background checks and drug tests as required by current or future contracts\n\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.\nIf you do require details of the vacancy or the application process in an alternative format, please  your requirements.\nEqual Opportunities:\nKinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.","description_format":"text","description_chars":8622,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-21T16:56:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/kinly-integration-program-manager","json_url":"https://alion.io/job/kinly-integration-program-manager.json","meta":{"generated_at":"2026-10-29T08:16:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678492},"rest":"https://alion.io/mcp/rest/get_company?id=678492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinly-integration-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinly-integration-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinly-integration-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinly-integration-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinly-integration-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3017382}},{"tool":"search_jobs","arguments":{"company":"kinly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3017382},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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