{"id":2464774,"url":"https://alion.io/job/kinly-it-customer-service-coordinator","title":"IT Customer Service Coordinator","company":{"id":678492,"name":"Kinly","domain":"kinly.com","url":"https://alion.io/company/kinly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Breda, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2700,"max":3250,"currency":"EUR","period":"month","gross":null,"usd_annual":43644},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-18T09:28:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-14T01:45:35Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Role: Customer Service Coordinator\nContract: 1-year contract initially\nHours: 40 hours per week - Kinly operate a hybrid model, allowing for a mix of office/homeworking, but hours will be between 8am and 6pm\nLocation: Breda, North Brabant\nSalary: €2.700 - 3.250 per month, plus company benefits\nKinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.\nAs our business and client base continues to develop further, we now have a new opportunity for a proven Customer Service Coordinator to join our highly collaborative and engaged global customer support team in Breda, where you will work as part of Kinly’s global service team, being responsible for supporting Kinly customers, who use our high-end implemented audiovisual solutions and video conferencing systems.\nYou will act as a key link between the customer and the various teams within the department and wider organisation to ensure optimal service delivery, resulting in the highest possible level of customer satisfaction.\nYou will also be responsible for the accurate and efficient planning of Field Support Engineers, as well as external agencies and freelancers performing support activities - this is a true coordination position.\nKey Responsibilities:\nProcess work order tasks arising from incidents to ensure Field Support Engineers arrive at customer locations within the defined timescales\n\nSchedule Engineers for customer site visits, including arranging team replacements or external resources when necessary\n\nEscalate technical and/or complex cases in a timely manner to colleagues, the Support Desk Team Lead, or the Manager Technical Services\n\nAct as a point of contact for both customers and colleagues through the Support Desk\n\nBe jointly responsible for achieving “first-time right” resolutions by allocating resources appropriately, balancing efficiency and cost savings without compromising quality or service levels\n\nPrepare and monitor productivity reports, ensure correct capacity planning, and arrange additional resources or escalate where capacity shortages occur\n\nEnsure that all hours worked by personnel are accurately recorded and registered\n\nSkills & Experience:\nFluency in Dutch and English is essential\n\nUnderstanding of IT or Audio Visual technology to determine which tools are needed for which issue\n\nMBO working and thinking level, level 3 /4\n\nExperience in customer communication and service\n\nITIL certification or willing to pass\n\nAccessibility & Support\nIf you are selected for an interview and require reasonable accommodations, please inform the Talent Acquisition team when scheduling the interview.\n\nNeed the job posting or application information in a different format? Please email  with your request.\nEqual opportunities\nKinly is committed to equal employment opportunities. All qualified candidates will be considered regardless of gender, age, gender identity, pregnancy, colour, national origin, sexual orientation, disability, religion, or any other protected characteristic. We look forward to receiving your application.","description_format":"text","description_chars":3357,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-13T18:17:24Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-14T02:59:59Z"},"pay":{"stated_usd_annual":43644,"is_top_pay":false},"html_url":"https://alion.io/job/kinly-it-customer-service-coordinator","json_url":"https://alion.io/job/kinly-it-customer-service-coordinator.json","meta":{"generated_at":"2026-10-14T02:59:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678492},"rest":"https://alion.io/mcp/rest/get_company?id=678492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkinly-it-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkinly-it-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkinly-it-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kinly-it-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkinly-it-customer-service-coordinator"}]}