{"id":3289539,"url":"https://alion.io/job/kintsugi-ai-it-engineer-generalist","title":"IT Engineer Generalist","company":{"id":4445515,"name":"Kintsugi AI","domain":"kintsugiai.io","url":"https://alion.io/company/kintsugi-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN","BD"],"hiring_countries_total":2,"salary":{"min":25000,"max":27000,"currency":"USD","period":"year","gross":null,"usd_annual":27000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"n8n","optional":false}],"status":"live","first_seen_at":"2026-10-15T05:37:57Z","employer_posted_date":null,"last_verified_at":"2026-10-15T05:37:57Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"About KintsugiKintsugi is a leading innovator in the fintech space, redefining how businesses manage sales tax compliance. Our AI-powered platform simplifies one of the most complex and painful aspects of running a business, sales tax calculation and filing, so our customers can focus on growth, not bureaucracy.\nAs a remote-first company, we believe in asynchronous collaboration, ownership, and continuous learning. Our IT Engineering team plays a critical role in ensuring the company remains secure, compliant, and resilient as we scale across teams, tools, and territories.\nThe RoleWe’re looking for an IT Engineering Generalist to join our growing team and help keep our internal systems secure, efficient, and running smoothly. In this hands-on role, you’ll work across a broad range of IT areas, from deploying new tools into our existing stack to supporting end users and troubleshooting issues across devices, apps, networks, and access tools. You’ll build workflow automations and integrations using custom and native solutions within platforms such as Jira and HubSpot. and you’ll help maintain our marketing website and the technical stack that sits behind it.\nAI is central to how we work. We expect you to use AI tools and agents as a default part of your workflow to accelerate delivery, multiply your output, and take on work that would otherwise require a larger team.\nThis is a role with real autonomy. You’ll own projects end to end: scoping the work, setting timelines, communicating progress to stakeholders, and seeing it through to delivery without waiting to be told what’s next. You’ll play a key role in scaling our IT operations, implementing improvements across tooling, automation, and documentation to support a fast-growing global team. You’ll collaborate cross-functionally with HR, Sales, Customer Success, Onboarding, and Marketing to drive process improvements and ensure IT best practices are embedded across the company.\nThis is a role for someone who’s resourceful, solutions-focused, and excited to build and maintain an IT environment that empowers every team member to do their best work.\nWhat You’ll Do\nDesign and build workflow automations and integrations using n8n and native APIs, driving operational efficiency and reducing manual work.\n\nUse AI tools and agentic workflows to accelerate outcomes across IT operations, website maintenance, automation, and support.\n\nOwn IT projects from planning through delivery: define scope and success criteria, break work into milestones, track progress, surface risks early, and keep stakeholders informed.\n\nAdminister and customize the Atlassian stack (Jira, Confluence, etc.) to support team productivity, workflow design, and reporting needs.\n\nMaintain and improve our marketing website alongside AI agents.\n\nProvide responsive and reliable technical support to team members, resolving software, hardware, and access issues across the company.\n\nDocument what you build and maintain so systems and processes are understandable and sustainable beyond you.\n\nWhat We’re Looking For\n3–5 years of experience in IT or software engineering, with hands-on skills in workflow automation, integrations, scripting, and support.\n\nDemonstrated ability to work with AI tools (coding agents, LLM-based assistants, AI-driven automation) to accelerate productivity and deliver outcomes faster and at higher quality.\n\nA strong sense of ownership: you take responsibility for outcomes, not just tasks, and proactively identify and fix problems before they’re escalated to you.\n\nExperience managing high-impact projects from planning through execution and delivery, including prioritizing competing requests and communicating clearly on status and trade-offs.\n\nExcellent communication and collaboration skills; you’ll be working across functions to achieve this role’s mission.\n\nOur teammates are our “customers”; you’re passionate about delivering exceptional internal support and creating solutions that make their work easier.\n\nBonus Points\nAble to work core hours aligned with US Pacific Time.\n\nSEO and AEO experience: Google Search Console, Semrush, Google Tag Manager, technical/programmatic/on-page SEO, and optimizing content for AI answer engines.\n\nExperience with internal infrastructure: SSO and identity/access management, device management, SaaS provisioning and offboarding, and security/compliance tooling.\n\nPrior work in fintech, compliance-focused domains, or Series B+ startup environments.\n\nWhy Join Kintsugi\nJoin a mission-driven startup simplifying tax automation for modern businesses.\n\nWork on meaningful problems that have real-world business and operational impact.\n\nCollaborate with a thoughtful, experienced IT team and take ownership of high-impact projects.\n\nEnjoy a flexible, fully remote work culture with opportunities for growth and mentorship.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4878,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Bangladesh","iso":"BD","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Search Engine Optimization (SEO)","E-commerce Marketing"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.806,"p_room":0.9,"age_days":19,"expected_fill_days":28,"reasons":["seen:19","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":27000,"is_top_pay":false},"html_url":"https://alion.io/job/kintsugi-ai-it-engineer-generalist","json_url":"https://alion.io/job/kintsugi-ai-it-engineer-generalist.json","meta":{"generated_at":"2026-11-03T19:16:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445515},"rest":"https://alion.io/mcp/rest/get_company?id=4445515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkintsugi-ai-it-engineer-generalist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkintsugi-ai-it-engineer-generalist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkintsugi-ai-it-engineer-generalist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kintsugi-ai-it-engineer-generalist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkintsugi-ai-it-engineer-generalist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289539}},{"tool":"search_jobs","arguments":{"company":"kintsugiai.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289539},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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