{"id":4197264,"url":"https://alion.io/job/kion-group-field-service-supervisor","title":"Field Service Supervisor","company":{"id":51782,"name":"KION Group","domain":"kiongroup.com","url":"https://alion.io/company/kion-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":48,"ghost_share":0,"stale_share":0.396,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":112200,"currency":"USD","period":"year","gross":null,"usd_annual":112200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:54:31Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T04:12:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Dematic Corporation is seeking a Field Service Supervisor to lead, coach, and support a team of Field Service Technicians. Under the direction of the Field Service Manager, this position is responsible for technician development, resource coordination, safe and effective field execution, and customer satisfaction. The Field Service Supervisor provides leadership, technical guidance, and escalation support to ensure the team successfully supports Dematic systems and customer needs.We offer:\nCareer Development \nCompetitive Compensation and Benefits \nPay Transparency \nGlobal Opportunities \nLearn More Here: Logistics and Supply Chain Careers at Dematic\nDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nThe base pay range for this role is estimated to be $75,000 to $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.\nTasks and Qualifications:\nWhat You Will Do in This Role:\nLead, coach, and develop Field Service Technicians to ensure safe, efficient, and high-quality service delivery.\nCoordinate and assign field resources based on technician skills, customer requirements, and service priorities.\nProvide technical guidance, mentoring, and on-the-job training to support technician growth and performance.\nMonitor technician workload, performance, and productivity, providing feedback and support as needed.\nServe as the primary escalation point for complex technical, customer, scheduling, and operational issues.\nPartner with Field Service, Engineering, Parts, Help Desk, Sales, and other teams to support successful field execution.\nBuild strong customer relationships and assist with service escalations and resolution of critical issues.\nSupport resource planning, service execution, documentation review, and continuous improvement initiatives.\n\nWhat We Are Looking For:\nBachelor’s or Associate degree in a related field, or a minimum of 5 years of relevant field service, maintenance, automation, or material-handling experience with demonstrated leadership responsibilities.\nDemonstrated experience leading, coaching, mentoring, and developing field service or technical teams.\nPrevious experience in Field Service, industrial maintenance, material handling, commissioning, or a related technical environment.\nStrong understanding of automated material handling systems, including conveyors, sortation, AS/RS, AGVs/AMRs, and related mechanical, electrical, and controls equipment.\nAbility to provide technical leadership while developing technicians' troubleshooting and decision-making capabilities.\nStrong organizational and resource management skills with the ability to balance multiple priorities, technicians, and customer needs.\nExcellent communication and interpersonal skills with the ability to work effectively across customers, technicians, management, and cross-functional teams.\nStrong customer-service mindset with the ability to manage escalations and make sound decisions in high-pressure situations.\nWillingness to travel and support weekends, holidays, off-shift schedules, and after-hours escalations as business needs require.","description_format":"text","description_chars":3716,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-12T20:54:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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