{"id":3831801,"url":"https://alion.io/job/kion-group-plm-support-specialist-2","title":"PLM Support Specialist","company":{"id":51782,"name":"KION Group","domain":"kiongroup.com","url":"https://alion.io/company/kion-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":50,"ghost_share":0,"stale_share":0.44,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:42:21Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T12:02:46Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"PendingWe offer:\nPending\nTasks and Qualifications:\nGeneral Description:\nThe KION Group is a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.\nPrincipal Responsibilities:\nProvide 1st level technical support to users of Teamcenter\nTroubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter, Control Software (NX, AutoCAD, ePlan, etc)\nProvide training to users on how to use Teamcenter\nStay up-to-date on the latest Teamcenter releases\nWork with other IT staff to ensure the smooth operation of Teamcenter\nExperience with cloud computing\nSupport assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company\nAssists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.\nMaintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.\nEvaluates and identifies solutions to technical issues with application systems.\nPerform other duties as assigned.\nKnowledge, Skills & Abilities:\nExcellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions\nExcellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations\nExcellent communicator as well as have strong technical skills\nAbility to work well with people from many different disciplines with varying degrees of technical and business expertise\nAbility to learn new applications to help support end users\nStrong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn\nStrong troubleshooting skills with computer hardware and software\nEducation and Experience:\nBachelor degree in Engineering, Computer Science or other comparable education\n2 + years of technical (IT) support experience in a production environment and/or Engineering\nExperience supporting global applications and working with a distributed support team\nExperience with CAD technologies","description_format":"text","description_chars":2638,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-05T19:42:21Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":5,"expected_fill_days":65,"reasons":["conf:4","urgency","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/kion-group-plm-support-specialist-2","json_url":"https://alion.io/job/kion-group-plm-support-specialist-2.json","meta":{"generated_at":"2026-11-11T12:32:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22410,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51782},"rest":"https://alion.io/mcp/rest/get_company?id=51782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkion-group-plm-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkion-group-plm-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkion-group-plm-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kion-group-plm-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkion-group-plm-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3831801}},{"tool":"search_jobs","arguments":{"company":"kiongroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3831801},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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