{"id":4165612,"url":"https://alion.io/job/kion-group-senior-software-support-engineer-mfd","title":"Senior Software Support Engineer (m/f/d)","company":{"id":51782,"name":"KION Group","domain":"kiongroup.com","url":"https://alion.io/company/kion-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":48,"ghost_share":0,"stale_share":0.396,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Augsburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false}],"status":"live","first_seen_at":"2026-11-12T13:23:44Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:54:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking.With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain.\nDematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.\nWe offer:\nBenefits of an International MDax Group (KION Group)\nPlenty of room for creativity in a rapidly growing company\nFlexible and mobile working\nIndividual support and development\nEmployee discounts\nTasks and Qualifications:\nYour Tasks:\nAssumption of on-call duties in an international environment\nService delivery manager for new and long-term existing customers\nCarrying out software support incl. documentation of incoming service cases including description of solutions\nProject collaboration in software projects (CS, MU, PS, IS)\nInternational project commissioning and after-go-live support\nService support for existing customers (WCS, MFC)\nSoftware development for WCS, MFC and OFS systems (PTL, PbV)\nChange request processing for existing customers\nYour Qualifications:\nExperience with 24/7 on-call 2nd level support\nHigh level of service and customer orientation\nKnowledge in the automation environment / warehouse management systems\nKnowledge of the logistics IT environment\nGood written and spoken English & German\nWillingness to travel\nExperience with sophisticated software architectures\nExperience in Java software development (min. 3 years of professional experience desirable)\nConfident handling of databases (Oracle)","description_format":"text","description_chars":1802,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics","Supply Chain & Logistics 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