Software Engineering Manager

This role serves as a key customer-facing leader, partnering with internal and external stakeholders to ensure successful project delivery, proactive issue resolution, and a positive customer experience throughout the project lifecycle.

We offer:

People Leadership

• Lead, coach, and develop a team of software engineers and technical leaders through performance management, career planning, mentorship, and succession planning activities.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

• Conduct performance reviews, establish development goals, and provide ongoing coaching and feedback.

• Partner with Talent Acquisition and engineering leadership to recruit, interview, and hire software engineering talent.

• Develop future technical and leadership talent through mentoring and growth opportunities.

• Support workforce planning and organizational development initiatives.

Engineering & Project Portfolio Management

• Manage engineering staffing and resource allocation across a portfolio of concurrent customer projects.

• Balance project priorities, engineering capacity, customer commitments, and organizational objectives.

• Forecast engineering demand and provide recommendations for staffing and capacity planning.

• Monitor project labor utilization, budget performance, and engineering execution metrics.

• Partner with Project Managers, Account Management, Solution Development, and Engineering leadership to ensure successful project delivery.

• Support project estimation efforts, scope reviews, technical risk assessments, and solution planning activities.

• Ensure engineering resources are assigned effectively to meet project schedules and customer commitments.

• Drive continuous improvements in project execution, resource planning, and engineering delivery processes.

Customer & Technical Leadership

• Serve as a senior escalation point for customer concerns, project execution challenges, technical risks, and resource conflicts.

• Provide guidance and support to project teams for complex warehouse software implementations.

• Collaborate with customers and project stakeholders to resolve issues and maintain strong working relationships.

• Assist engineering teams in solution architecture reviews, execution planning, troubleshooting, and risk mitigation.

• Partner with solution development and sales teams to support customer opportunities through technical consultation and engineering estimates.

• Promote adherence to engineering standards, best practices, and quality expectations across project teams.

• Build and maintain strong customer relationships by providing leadership, responsiveness, and proactive communication throughout project execution.

Tasks and Qualifications:

What We Are Looking For

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline.

• 8+ years of software engineering experiencein industrial automation, warehouse execution/control systems, material handling, or related industries.

• 3+ years of people managementor technical leadership experience.

• Experience leading technical teams responsible for software project delivery.

• Experience managing multiple concurrent projects and balancing competing priorities.

• Strong customer-facing communication and stakeholder management skills.

• Demonstrated experience managing engineering resources, project staffing, and project forecasting through either formal people leadership or project lead responsibilities.

• Strong analytical, problem-solving, organizational, and decision-making skills.

• Demonstrated customer-facing leadership experience, including managing customer expectations, resolving escalations, and building collaborative relationships with project stakeholders.

Preferred Qualifications

• Experience managing/leading teams responsible for WCS, WES, WMS, EMS, or industrial automation software solutions.

• Experience supporting project estimation, solution development, and technical proposal activities.

• Knowledge of software development lifecycle, Agile methodologies, and software delivery best practices.

• Knowledge of material handling systems and warehouse automation technologies.

• Experience leading customer escalations and resolving complex project delivery issues.

Job Specific Details

• Lead a software engineering organization supporting the implementation and delivery of warehouse automation software solutions.

• Manage a team of software engineers responsible for project design, development, testing, deployment, commissioning, and go-live support activities.

• Oversee staffing and assignment of engineering resources across a portfolio of customer projects ranging from small enhancements to large-scale warehouse implementations.

• Collaborate with project teams to assess project risks, staffing requirements, schedule impacts, and technical challenges.

• Review project health and execution metrics to identify opportunities for improvement and proactively mitigate risks.

• Support project teams with solution architecture reviews, execution strategy development, and issue resolution.

• Facilitate cross-functional communication between engineering, project management, controls engineering, commissioning, account management, and customer stakeholders.

• Manage engineering escalations and coordinate resolution of technical, resource, and project execution issues.

• Provide input into project planning, engineering estimates, budget forecasts, and organizational capacity planning.

• Drive standardization and process improvements that improve engineering effectiveness, delivery quality, and customer satisfaction.

• Travel as required to support customer engagements, project reviews, engineering workshops, and critical project milestones (typically up to 15%).