{"id":2754671,"url":"https://alion.io/job/kion-group-software-support-engineer","title":"Software Support Engineer","company":{"id":51782,"name":"KION Group","domain":"kiongroup.com","url":"https://alion.io/company/kion-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":51,"ghost_share":0,"stale_share":0.314,"repost_share":0.02,"time_to_fill_p50_days":79,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Java","optional":false},{"name":"MS SQL","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T01:16:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:\nWhat We Offer:\nCareer Development\nCompetitive Compensation and Benefits\nPay transparency\nGlobal Opportunities\nLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nThe base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.\nTasks and Qualifications:\nWhat you Will Do in This Role:\nProvide technical support to customers via phone, email, and chat.\nDiagnose and troubleshoot software issues\nCollaborate with the development team to resolve complex issues\nDocument and track customer issues and problems.\nAssist in the creation of support documentation and knowledge base articles.\nConduct training sessions for customers on software usage.\nTravel approximately 5% of the time to different customer locations and Dematic locations in the United States\nParticipate in an on-call rotation during non-business hours\nWhat We Are Looking For:\nBachelor's Degree (Computer Science, Software Engineering, or related field)\nProven experience in software support or a similar role\nStrong problem solving skills and attention to detail.\nExcellent communication skills, both written and verbal.\nExperience with Oracle / MS SQL databases\nExperience with Windows operating systems\nMaterial handling experience\nExperience with Java, C, C#, or Python\nCustomer Service experience","description_format":"text","description_chars":2628,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-17T01:16:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":79,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-17T05:10:52Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/kion-group-software-support-engineer","json_url":"https://alion.io/job/kion-group-software-support-engineer.json","meta":{"generated_at":"2026-10-17T05:10:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51782},"rest":"https://alion.io/mcp/rest/get_company?id=51782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkion-group-software-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkion-group-software-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkion-group-software-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kion-group-software-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkion-group-software-support-engineer"}]}