{"id":1058819,"url":"https://alion.io/job/kioxia-staff-customer-qualification-engineer-2254-2","title":"Staff Customer Qualification Engineer - 2254","company":{"id":7417,"name":"Kioxia","domain":"kioxia.com","url":"https://alion.io/company/kioxia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Folsom, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115470,"max":192440,"currency":"USD","period":"year","gross":null,"usd_annual":192440},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T18:28:20Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-11T00:17:32Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"KIOXIA America, Inc. (formerly Toshiba Memory America, Inc.) is the US-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH™, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.\n As a Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products on behalf of our engineering and development teams. Primarily, this support is requested by Product Support Engineering team, with some requests coming directly from the customer. During the product qualification phase, you will provide support on test plan development and execution, failure analysis and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.\n*This position may have the opportunity for job rotation*\nResponsibilities:\nManage complex qualification infrastructure from multiple customers\nPlan and drive execution of customer qualifications according to schedule\nPerform failure triage on any issues found during the qualification\nWork with the respective Product Support Engineer to ensure alignment of tasks\nDrive issues to resolution in a timely manner\nWrite test status reports on a regular basis\nUse bug tracking system for filing and managing issues\n BS degree in computer engineering or equivalent field with 7+ years relevant hands-on technical experience.\nAdvanced understanding of computer system architecture fundamentals\nHands-on experience with SSDs or related storage devices\nPlatform-level troubleshooting skills to include run/break/fix capabilities and issue isolation\nExperience with Windows and Linux server operating systems\nExperience with Python/PowerShell/Bash scripting languages for both individual use and cross-team use\nFamiliar with data manipulation/analysis (spreadsheets or more advanced tools)\nExperience with technical communication through bug tracking tools with attention to detail\nGood verbal and written communication skills\nPreferred Qualifications:\nExperience with PCIe/NVMe protocols, including analyzer and power measurement tools\nExperience with SSD performance measurement tools and methodologies\nExperience with OCP Datacenter NVMe SSD specifications and SSD test system usage\nExperience interacting with stakeholders of a product development organization\n Req#2254; #LI-CB1;\nThe expected salary for this position is $115,470.00 - $192,440.00.\nAt KIOXIA, we value the following:\nInvestment in youOffering opportunities for career growth and personal development training\n\nOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approaches\n\nFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work options\n\nDiversity of cultures, perspectives, backgrounds and experiences of all our team membersThrough our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all\n\nBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insurance\n\nKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy 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