{"id":1457044,"url":"https://alion.io/job/kipp-hr-customer-care-coordinator","title":"HR Customer Care Coordinator","company":{"id":678132,"name":"KIPP","domain":"kipp.org","url":"https://alion.io/company/kipp-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":86,"open_postings":214,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-28T22:06:02Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-05T17:14:49Z","board_verified":false,"closed_at":"2026-10-05T17:14:49Z","days_open":6,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":6},"description":"About KIPP Texas Public Schools\nKIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houston, and San Antonio. With over 30 years in Texas, we work together with our families and communities to prepare students for college, career, and beyond! Our schools provide a high-quality, well-rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way!\nAs one of the earliest charter networks in Texas-founded in Houston in 1994 and operating as KIPP Texas since 2018-we hire dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in academic success and joy. If you are passionate about joining a mission-driven community that wants every child to \"run to school,\" the KIPP Texas Team and Family is for you!\nKIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni.\n The HR Customer Care Coordinator is a critical member of the Human Resources team within a school district, serving as the front line for employee support and HR operations. This role is responsible for triaging a high volume of help desk tickets, routing inquiries to the appropriate HR team members, and resolving routine requests using standardized, templated responses.\nIn addition to ticket management, this position supports essential HR processes including new hire onboarding, benefits enrollment approvals, I-9 facilitation, and employee documentation review. The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and consistently delivers exceptional customer service while maintaining strict confidentiality.\nROLE RESPONSIBILITIES:\nHelp Desk & Ticket Management\nMonitor and manage a high-volume HR help desk ticketing system.\n\nTriage incoming requests, assess urgency, and route tickets to the appropriate HR personnel or department.\n\nRespond to routine inquiries using approved templates and knowledge base resources.\n\nEnsure timely resolution and follow-up on all assigned tickets.\n\nTrack and maintain accurate records of ticket status and outcomes.\n\nIdentify trends and recurring issues to inform process improvements.\n\nCustomer Service Excellence\nServe as the primary point of contact for HR-related inquiries from employees, leaders, and applicants.\n\nDeliver clear, professional, and timely communication.\n\nProvide a high level of customer service with a focus on responsiveness and accuracy.\n\nEscalate complex or sensitive matters appropriately.\n\nOnboarding & HR Operations Support\nAssist with new hire onboarding processes, including:\nBenefits enrollment setup and approval\n\nI-9 facilitation and compliance tracking\n\nReview of new hire documentation to ensure completeness and accuracy\n\nProcess service record requests in a timely and compliant manner.\n\nSupport general HR administrative functions and special projects as needed.\n\nSupport routine leave administration, including:\nEntering leave of absence information in the HRIS\n\nMaintaining the leave of absence tracker, including leave and anticipated return dates\n\nCompliance & Confidentiality\nHandle sensitive employee information with the highest level of confidentiality.\n\nAdhere to all district policies, procedures, and legal requirements.\n\nMaintain accurate and compliant employee records.\n\nUphold strict ethical standards; breaches of confidentiality are not tolerated.\n\n QUALIFICATIONS:\nDemonstrate a minimum of 1 year of experience in a high-volume, fast-paced HR or customer service environment\n\nExperience working in a K-12 school district or public sector environment\n\nExperience with HRIS systems and help desk/ticketing platforms\n\nBachelor’s degree preferred in Human Resources, Business Administration, or a related field (relevant experience may be substituted for education)\n\nCOMPETENCY AND SKILLS:\nDeep commitment to KIPP Texas’s mission, values, and Team & Family culture\n\nStrategic thinker with strong analytical and problem-solving skills\n\nStrong leadership and people development capabilities\n\nHigh level of attention to detail and commitment to accuracy and compliance\n\nAbility to prioritize, track, and complete daily tasks accurately and on time in a fast-paced environment\n\nExcellent communication skills, with the ability to make complex information accessible to diverse audiences\n\nWork cooperatively across teams and regions to support shared operational goals\n\nAdjust workflows quickly when priorities, schedules, or team demands shift\n\nHandle sensitive employee information with strict confidentiality, professionalism, and high ethical standards\n\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nThe person in this position needs to be able to move about inside and outside the school throughout the workday.\n\nThe candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.\n\nAdditional Requirements:\nReliable transportation is needed for travel between campuses\n\nAbility to maintain emotional control under stress.\n\nWork with frequent interruptions.\n\nWork Environment:\nHybrid work - Reports to the central office or schools three days a week.\n\nMay require extended hours during peak hiring or onboarding periods\n\nTravel Requirements:\nMinimal travel: May travel to other school sites or regional offices for professional learning, meetings and other work related activities.\n\n What We Bring to the Table:\nComprehensive medical, dental, and vision plans with coverage options for employees and their families.\n\nCompetitive vacation and flexible paid time off (PTO) policies.\n\nPaid family leave.\n\nFlexible spending account or high-yield HSA.\n\nEmployee assistance programs.\n\nKIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.\n\nEEO:\nKIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.\nFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. 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