{"id":2555565,"url":"https://alion.io/job/kirmac-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1185725,"name":"Kirmac","domain":"kirmac.ca","url":"https://alion.io/company/kirmac","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":344},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T10:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T10:29:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Representative\nBring Your Care, Confidence, and Customer Expertise\nIf you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.\n\nWhat You’ll Do\nAs a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:\nBuilding positive, lasting customer relationships in person and over the phone\nSubmitting ICBC rental forms and guiding customers through the process\nScheduling repair appointments and managing shop calendars\nGenerating repair orders and ensuring accurate documentation\nInteracting with vendors and coordinating incoming/outgoing materials\nProviding clear repair updates through phone, text, and email\nManaging and posting invoices, parts returns, and related paperwork\nReconciling repair orders with accuracy and attention to detail\nThis role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.\n\nWhat You Bring\nExcellent verbal and written communication skills\nStrong organization, accuracy, and attention to detail\nA friendly, professional approach with strong people skills\nPassion for vehicles and helping customers feel confident in their repair journey\nA valid driver’s license\nSolid references that reflect reliability and professionalism\n\nWhat We Offer\nCompetitive wages\nExtended health, dental, and vision coverage\nPaid time off\nRRSP plan\nSupportive, team-focused environment\nLearning & Development Program\nOpportunities to support our community through volunteering\nCorporate discounts\nRegular social events and team gatherings\n\nIf you’re a service-driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team.\nApply today.","description_format":"text","description_chars":1927,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-10-14T19:07:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kirmac-customer-service-representative-3","json_url":"https://alion.io/job/kirmac-customer-service-representative-3.json","meta":{"generated_at":"2026-10-16T14:11:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1185725},"rest":"https://alion.io/mcp/rest/get_company?id=1185725"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkirmac-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkirmac-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkirmac-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kirmac-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkirmac-customer-service-representative-3"}]}