{"id":3810261,"url":"https://alion.io/job/kitchen-cabinet-distributors-customer-care-associate","title":"Customer Care Associate","company":{"id":2792756,"name":"Kitchen Cabinet Distributors","domain":"kcdus.com","url":"https://alion.io/company/kcdus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T01:38:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-12T11:56:28Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Kitchen Cabinet Distributors (KCD) is one of the country's fastest-growing distributors of wood cabinets. With more than 500,000 combined square feet of warehouse & assembly space, with nationwide distribution capabilities, KCD's goal is to become the leading provider of stock cabinetry solutions in the United States. Successful candidates will find significant opportunity for career advancement within KCD.\nThe Account Support Representative is responsible for establishing trusting customer relationships and provides support to pre-assigned key accounts for the full order to cash cycle.\nMajor Areas of Responsibility\nProvide account management support to pre-assigned key accounts.\nSecures orders and generates sales of products and services.\nWork with the sales team to onboard and integrate new clients and develop existing client relationships.\nChampion the customer experience for the full order to cash cycle.\nMaintain and update customer records to ensure accuracy for shipping and billing.\nExecute proactive techniques to keep customers engaged.\nPartner with the outbound sales team on complex opportunities.\nReply to customer emails professionally and promptly.\nProactively manage order delays, back orders and any other order related issues.\nCollaborate with Operations for special requests.\nOther duties as assigned.\nRequired Skills\nThe ability to effectively set and manage multiple priorities as well as strong time-management skills.\nExcellent communication and interpersonal skills.\nExceptional customer service skills; good listener, excellent follow-up. and follow through and willing to support and help others.\nDiligent, efficient, motivated, extremely well organized and proactive\nA positive can-do attitude.\nAnalytical mindset when facing complex issues.\nRequired Experience\n1-3 successful years in a customer facing role\n*All candidates must successfully complete a drug test and background check.\n*KCD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.\nBy applying for this job you agree to receive communication and other digital exchanges via email, text, and phone.\" And please update any job postings that don't have this on them.","description_format":"text","description_chars":2309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Network Security","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-11-05T14:43:16Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":13,"expected_fill_days":26,"reasons":["conf:5","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/kitchen-cabinet-distributors-customer-care-associate","json_url":"https://alion.io/job/kitchen-cabinet-distributors-customer-care-associate.json","meta":{"generated_at":"2026-11-12T14:43:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2792756},"rest":"https://alion.io/mcp/rest/get_company?id=2792756"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkitchen-cabinet-distributors-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkitchen-cabinet-distributors-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkitchen-cabinet-distributors-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kitchen-cabinet-distributors-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkitchen-cabinet-distributors-customer-care-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3810261}},{"tool":"search_jobs","arguments":{"company":"kcdus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3810261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}