{"id":3147486,"url":"https://alion.io/job/kito-crosby-account-coordinator","title":"Account Coordinator","company":{"id":2651421,"name":"Kito Crosby","domain":"kitocrosby.com","url":"https://alion.io/company/kitocrosby","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Varbi","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heist-op-den-Berg, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T22:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T19:33:16Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Mission\nExcellent customer service is about more than processing orders. It is about creating trust, building relationships, and making every customer feel valued.\nIn this role, you will be the link between our customers and our organization.\nWorking closely with your multilingual colleagues, you will ensure that quotations, orders, and customer requests are handled efficiently and professionally, helping our customers succeed while contributing to the growth of our business.\nMore specifically, you will be responsible for:\nJob Description\nPreparing and following up on quotations\nProcessing and managing customer orders\nServing as a trusted point of contact for customers\nCoordinating with internal departments to ensure smooth execution of orders\nProviding proactive updates on deliveries, lead times, and order status\nResolving customer inquiries in a timely and solution-oriented manner\nSupporting continuous improvements in customer service processes\nDetermining the most suitable shipping method and calculating freight charges\nOrganizing shipments and coordinating with traffic department\nWorking closely with the Regional Sales Manager to provide outstanding customer experience and build strong customer relationships\nGoing the extra mile to support customers and ensure their needs are met in a professional and proactive manner\nContacts (Internal / External)\nCustomers\nExternal sales\nSupply chain department\nTraffic department\nQuality department\nFinance department\nCMCO/Kito Crosby entities worldwide\nAuditors\nSkills & Qualification\nExperience\nCustomer Service experience or equivalent through education\nExperience with order processing and quotation management is an asset\nExperience working in a multicultural and international environment\nCommercially minded with a strong customer focus\nTechnical Skills\nKnowledge of SAP or a similar ERP system\nProficiency in Microsoft Office applications\nExperience with order management and customer service systems\nInterest in technical products and willingness to develop product knowledge\nGood language skills\nEducation\nProfessional bachelor or equal through experience\nLanguages (one of the first four should be native), not mandatory to speak all\nFluent in Dutch\nFluent in English\nGood knowledge of German is preferred\nGood knowledge of French is preferred\nAdditional language skills are considered an asset\nCompetencies\nCustomer-oriented and service-minded\nStrong commercial awareness\nHigh level of commitment and ownership\nProactive and solution-oriented mindset\nStrong communication and interpersonal skills\nTeam player with a collaborative approach\nWell-organized and detail-oriented\nAbility to manage multiple priorities and work under pressure","description_format":"text","description_chars":2710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced 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