{"id":2583178,"url":"https://alion.io/job/kitsch-csr-customer-service-representative-kitsch-llc","title":"CSR — Customer Service Representative - Kitsch LLC","company":{"id":1851422,"name":"KITSCH","domain":"mykitsch.com","url":"https://alion.io/company/mykitsch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":68000,"period":"year","method":"global_role_seniority_cell","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:41:42Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T06:03:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Kitsch\nKitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional - and that starts with how we treat our customers.\nThe Role\nWe're looking for a Customer Service Representative to join our growing Customer Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer's beauty needs.\nWhat You'll Do\nRespond to customer service tickets via email, chat, and phone in a timely and efficient manner.\nTroubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems.\nEscalate unresolved issues to the right department and follow up until they're resolved.\nWork closely with other Customer Service Representatives to solve customer needs.\nMaintain in-depth knowledge of our product offerings, promotions, and policies.\nRecommend products based on what each customer actually needs.\nIn your application, let us know if you have experience in social media community management, and share a list of the customer service and order management software you've used professionally.\nWhat You Bring\n2-3 years of experience in customer service.\nA track record of solving complex customer issues.\nExperience with customer service software and tools.\nA high school diploma or equivalent (a college degree is a plus).\nBackground in beauty or retail is a plus.\nExperience with Shopify tools or ecommerce is a plus.\nEmpathy, strong communication skills, and a knack for problem-solving.\nFull-time, remote (Philippines)","description_format":"text","description_chars":1720,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Hygiene & Toiletries","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-10-15T02:41:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kitsch-csr-customer-service-representative-kitsch-llc","json_url":"https://alion.io/job/kitsch-csr-customer-service-representative-kitsch-llc.json","meta":{"generated_at":"2026-10-20T08:31:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1851422},"rest":"https://alion.io/mcp/rest/get_company?id=1851422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkitsch-csr-customer-service-representative-kitsch-llc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkitsch-csr-customer-service-representative-kitsch-llc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkitsch-csr-customer-service-representative-kitsch-llc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kitsch-csr-customer-service-representative-kitsch-llc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkitsch-csr-customer-service-representative-kitsch-llc"}]}