{"id":3587882,"url":"https://alion.io/job/kitsch-cssr-customer-service-social-media-representative","title":"CSSR (Customer Service Social Media Representative)","company":{"id":1851422,"name":"KITSCH","domain":"mykitsch.com","url":"https://alion.io/company/mykitsch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"Shopify","optional":true}],"status":"live","first_seen_at":"2026-11-01T13:15:33Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:15:33Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About KitschKitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.\nThe RoleWe're looking for a Customer Service Social Media Representative to join our Customer Experience Team. You'll be the friendly voice behind our social channels — answering comments and messages on Facebook, Instagram, TikTok, and more. You'll help customers find the right products and solve real problems, fast.\n\nLocation: Remote (Philippines)\nWhat You'll Do\nRespond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels.\n\nSolve customer issues like shipping delays, product defects, missing packages, and payment problems.\n\nRecommend products based on what each customer actually needs.\n\nEscalate tricky issues to the right team and follow up until they're resolved.\n\nTeam up with other social media and customer service reps to get customers the help they need.\n\nLearn our products, promotions, and policies inside and out.\n\nIn your application, tell us what social media community management tools you've used. If you haven't used a specific tool, tell us which platforms you've worked on and what you did there.\n\nWhat You Bring\n2-3 years of experience in social media community management.\n\n2-3 years of experience in customer service.\n\nA track record of solving complex customer issues.\n\nExperience with social media management tools (like Emplifi, Agorapulse, or Hootsuite).\n\nExperience with customer service software and tools.\n\nA high school diploma or equivalent (a college degree is a plus).\n\nBackground in beauty or retail is a plus.\n\nExperience with Shopify or connected apps is a plus.\n\nEmpathy, strong communication skills, and a knack for problem-solving.\n\nFull-time, remote (Philippines)\nOriginally posted on Himalayas","description_format":"text","description_chars":1921,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Hygiene & Toiletries","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-11-01T14:30:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/kitsch-cssr-customer-service-social-media-representative","json_url":"https://alion.io/job/kitsch-cssr-customer-service-social-media-representative.json","meta":{"generated_at":"2026-11-04T21:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1851422},"rest":"https://alion.io/mcp/rest/get_company?id=1851422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkitsch-cssr-customer-service-social-media-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkitsch-cssr-customer-service-social-media-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkitsch-cssr-customer-service-social-media-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kitsch-cssr-customer-service-social-media-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkitsch-cssr-customer-service-social-media-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3587882}},{"tool":"search_jobs","arguments":{"company":"mykitsch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3587882},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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