{"id":4064774,"url":"https://alion.io/job/kitui-casb-customer-care-assistant-i","title":"Customer Care Assistant I","company":{"id":4532900,"name":"Kitui CASB","domain":null,"url":"https://alion.io/company/kitui-casb","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28620,"max":37100,"currency":"KES","period":"month","gross":true,"usd_annual":3456},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-11T04:40:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T04:40:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Jobs, Kitui County Assembly Service Board Jobs. Customer Care Assistant I manages front office and public relations inquiries, requiring a Diploma in Customer Care, PR, Mass Communication, Customer Service, International Relations, Event Management, Front Office, or Graphic Design. Full-time role in Kitui.\n\nReference: KT/CASB/2026/25 | Grade: KCASB 11 (J/G H) | Posts: 1 | Basic salary: KShs. 28,620 – 37,100 p.m. (permanent and pensionable)\n\nResponsibilities\n\nCompiling and analysing data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures;\n\nMaintaining good ambience in the reception area;\n\nResponding to visitors’ queries and telephone inquiries;\n\nReceiving, screening and directing visitors to designated offices and areas;\n\nKeeping custody of customer care service equipment and tools;\n\nRecording and confirming visitors’ appointments;\n\nProfiling visitors and issuing passes;\n\nOverseeing daily recording of visitors’ details;\n\nEnsuring availability of informational brochures at all customer desks;\n\nEnsuring telephone calls are logged into the Incident Management System;\n\nReporting suspicious visitors to the security personnel;\n\nClassifying all incoming calls and initiating follow-up calls to people reporting incidents;\n\nCompiling feedback forms and preparing reports; and\n\nAny other duty that may be assigned by the Office of the Clerk of Assembly.\n\nRequirements\n\nFor appointment to this grade, an officer must have:\n\nValid Kenyan citizenship;\n\nKenya Certificate of Secondary Education (KCSE) or its equivalent; and\n\nAbility to speak and write in English and Kiswahili.\n\nAdded advantage\n\nDiploma in any of the following disciplines: Customer Care, Public Relations, Mass Communications, Customer Service, International Relations and Diplomacy, Communication Management and Development, Event Management, Front Office, Graphic Design and Communication from a recognized institution;\n\nSupervisory Skills Development Course or its equivalent;\n\nHigh degree of integrity and honesty;\n\nCustomer care/public relations/customer service/front office course or any other relevant qualification from a recognized institution in Kenya; and\n\nCertificate in computer applications.\n\nHow to Apply\n\nAll interested and qualified persons are required to physically submit their signed application letters, together with a detailed curriculum vitae (CV), copies of certified academic and professional certificates together with transcripts, and a certified copy of National ID/Passport, in a sealed envelope with the position applied for clearly marked on the left side, addressed to:\n\nThe Secretary Kitui County Assembly Service Board\n\nP.O. Box 694 – 90200 Kitui\n\nApplications should physically reach the Office of the Clerk of Assembly/Secretary, Kitui County Assembly Service Board on or before Monday, 30 November 2026 by 5.00 p.m., East Africa Time.\n\nImportant information to all applicants\n\nIt is a criminal offence to present fake certificates/documents.\n\nCanvassing in any form will lead to automatic disqualification.\n\nOnly shortlisted and successful applicants will be contacted.\n\nShortlisted candidates shall be required to produce originals of their National Identity Cards, academic and professional certificates and transcripts during the interviews.\n\nCandidates with foreign degrees MUST obtain accreditation from the Commission for University Education of Kenya.\n\nServing officers shall be required to avail original letters of appointment to the current substantive posts during the interviews.\n\nApplications should physically reach the Office of the Clerk of Assembly/Secretary, Kitui County Assembly Service Board on or before Monday, 30 November 2026 by 5.00 p.m., East Africa Time.\n\nSuccessful candidates will be required to submit clearance certificates before appointment from the following organizations, as part of compliance with Chapter Six of the Constitution of Kenya: Ethics and Anti-Corruption Commission, Higher Education Loans Board, Directorate of Criminal Investigations, Kenya Revenue Authority, and a Credit Reference Bureau.\n\nThe Kitui County Assembly Service Board is committed to implementing Article 232(1) of the Constitution on fair competition and merit, representation of Kenya’s diverse communities, and equal employment opportunities for men and women, members of all ethnic groups and persons with disabilities. Women, youth, persons with disabilities, marginalized groups and minorities are encouraged to apply.\n\nBeware of fraudsters\n\nThe County Assembly of Kitui does not charge any fees at any stage of the recruitment process. Any individuals or parties requesting such payments while posing as Assembly representatives are impostors and should be reported to the relevant authorities.","description_format":"text","description_chars":4819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-11T10:44:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":3456,"is_top_pay":false},"html_url":"https://alion.io/job/kitui-casb-customer-care-assistant-i","json_url":"https://alion.io/job/kitui-casb-customer-care-assistant-i.json","meta":{"generated_at":"2026-11-13T07:03:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":4092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4532900},"rest":"https://alion.io/mcp/rest/get_company?id=4532900"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkitui-casb-customer-care-assistant-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkitui-casb-customer-care-assistant-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkitui-casb-customer-care-assistant-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kitui-casb-customer-care-assistant-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkitui-casb-customer-care-assistant-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4064774}},{"tool":"search_jobs","arguments":{"company":4532900,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4064774},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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