{"id":1753217,"url":"https://alion.io/job/kivo-solution-architect-quality-qms","title":"Solution Architect - Quality (QMS)","company":{"id":10368,"name":"Kivo","domain":"kivo.io","url":"https://alion.io/company/kivo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":130000,"max_usd":248000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":351},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-02T19:20:44Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-17T10:22:24Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Position Description\nThe Solution Architect is a senior, customer-facing leader with a deep background in Pharmaceutical Quality who owns the full post-sale journey for Kivo’s customers. The primary focus of this role is driving customer outcomes, retention, and expansion through proactive success management that starts with leading hands-on implementation projects and continues through to Customer Success interactions. You will build deep, trusted relationships with Kivo’s customers, lead implementations that set customers up for long-term success and serve as their strategic partner throughout their time with Kivo. This role thrives at the intersection of strategic account management and operational delivery in regulated environments. While primarily US-focused, the role may require occasional time-shifting to support EU-based implementation projects and customers.\nKey Responsibilities\nImplementation Consulting\nWorking in partnership with Kivo’s US based implementation team:\nSolution Design: Engage early in the sales process to assist with the definition of requirements and project scoping\nDeliver implementations: Lead end-to-end implementations of the Kivo platform through structured project management, and governance.\n Design & configure: Facilitate discovery and design workshops; translate regulated process requirements (GxP, 21 CFR Part 11 / Annex 11) into configured platform solutions with documented decisions and guide the adoption of Kivo. \nSupport validation: Support the customer’s validation workstream by educating customers in the Kivo validation methodology and providing an orientation to Kivo documentation.\nSupport data migration: Partner with the Data Migration team on discovery, field mapping, dry-run coordination, and production cutover checklists for compliant data transfers.\nEnable go-live: Guide customers through change management activities: defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization.\nCustomer Success\nWorking in partnership with the VP, Services:\nOwn account health: Manage a portfolio of NA accounts as the primary strategic point of contact post-implementation\nDrive outcomes and expansion: Build and maintain tailored success plans aligned to each customer’s business goals; partner with Sales to identify, qualify, and advance expansion and upsell opportunities within your portfolio.\nExecutive alignment: Cultivate senior-level relationships within customer organizations; deliver executive-ready insights, business reviews, and ROI narratives that reinforce Kivo’s value.\nChampion the customer: Serve as the primary voice of Kivo customers to the internal team-surface product feedback, advocate for roadmap priorities, and collaborate with Product on features and packaged offerings that reflect NA market needs.\nManage upgrades and adoption: Proactively manage customers through new feature releases and configuration changes, ensuring smooth adoption and building internal champions who drive platform utilization.\nRetain and grow the base: Own GRR and NRR metrics for your portfolio; develop and execute playbooks for at-risk accounts, renewals, and expansion conversations in coordination with Sales leadership.\nWhat You’ve Done\nRequired\n5-10+ years of experience in a customer success, implementation, or blended services role (e.g. Delivery Lead) within a life-sciences SaaS environment (pharma, biotech, med-device, or CRO).\nStrong domain knowledge of Quality process in the pharmaceutical/biotech or medtech industries is a musr\nDemonstrated track record managing across a portfolio of accounts.\nWorking knowledge of regulated industry requirements (GxP, 21 CFR Part 11 / Annex 11) and comfort supporting validation deliverables (CSA/CSV).\nExperience leading software implementations in a regulated environment, including project planning, stakeholder management, and go-live delivery.\nExcellent written and verbal communication skills in English; comfortable presenting to technical users and C-suite stakeholders alike.\nBased in the US with the flexibility to occasionally time-shift for EU-based project collaboration.\nApplied AI experience with AI models (e.g., Claude, ChatGPT, Copilot) to build workflows, automations, or skills and the ability to guide customers in their use - not just as an end user\nNice to Have\nHands-on experience with life-sciences SaaS platforms such as Vault (Quality/RIM/Clinical), MasterControl, TrackWise/ETQ, or comparable eQMS, eTMF, or RIM systems.\nPrior experience working in hyper-growth, fast-paced environments and managing multiple priorities\nPMP, Agile/Scrum certification, or equivalent project management training.\nWho You Are\nEducation: Bachelor’s degree in computer science or equivalent experience.\nDrive: The ability and desire to work in a fast-paced environment and manage shifting priorities and maintain a balance outside the office, this is not 9/9/6. \nCuriosity: Systems thinking mindset, and a curiosity to learn and understand the “why”\n Work Ethic: A focus and commitment to customer success","description_format":"text","description_chars":5079,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Security Compliance","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-10-03T09:39:13Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":14,"expected_fill_days":26,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/kivo-solution-architect-quality-qms","json_url":"https://alion.io/job/kivo-solution-architect-quality-qms.json","meta":{"generated_at":"2026-10-17T13:23:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10368},"rest":"https://alion.io/mcp/rest/get_company?id=10368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkivo-solution-architect-quality-qms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkivo-solution-architect-quality-qms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkivo-solution-architect-quality-qms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kivo-solution-architect-quality-qms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkivo-solution-architect-quality-qms"}]}