{"id":3921092,"url":"https://alion.io/job/kiwibot-robot-operations-technician-3","title":"Robot Operations Technician","company":{"id":176387,"name":"Kiwibot","domain":"robot.com","url":"https://alion.io/company/kiwibot","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States","Greensboro, United States","Columbia, United States","Los Angeles, United States","Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:25:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-12T13:55:48Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Company Overview\nRobot.com (formerly Kiwibot) is redefining real-world automation - no sci-fi, just robots with jobs. Founded in 2017 and rooted in Colombia's culture of innovation, the company has grown from campus pilots to one of the most active robot fleets on Earth, now operating across more than 30 campuses and cities worldwide. With headquarters in San Francisco and teams in Colombia and Taiwan, Robot.com builds purpose-driven robots designed for the present: wheeled, reliable, and delightfully functional. Our technology powers last-mile delivery, mobile advertising, warehouse logistics, and food service operations - all aimed at making everyday systems smarter, faster, and more sustainable.\nWe recently acquired the Robot.com domain - not for the name, but for the moment. After completing over one million robotic tasks in under a year, we're scaling a movement that brings robotics out of the lab and into daily life. Our philosophy is simple: robots shouldn't be overdesigned for imaginary futures - they should be built for real-world work, now. At Robot.com, you'll be part of a global team turning that vision into action.\nAbout the Role\nThe Robot Operations Technician is a full-time, on-site role embedded directly in our campus robotics operations. This is a hands-on job for people who are good with their hands, good with tools, and want to work on real machines that are out in the world every day - not sitting behind a desk.\nYou'll be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned campus. New hires get structured onboarding and field training, so you'll have a solid foundation before you're running your site on your own. If you've got a background as a field tech, mechanic, electronics repair tech, or just love taking things apart and fixing them, this role gives you direct, hands-on work with robots at scale - with real paths to grow into senior technician, site lead, and regional roles.\nLocations:\nCleveland, Mississippi\n\nMilton, Massachusetts\n\nGreensboro, North Carolina\n\nColumbia, South Carolina\n\nDaytona Beach, Florida\n\nEvansville, Indiana\n\nJacksonville, Alabama\n\nLos Angeles, California\n\nEau Claire, Wisconsin\n\nWhat You'll Do\nFleet Maintenance\nMaintain the robot fleet in optimal mechanical, electrical, and software condition at all times\n\nPerform hardware diagnostics, repairs, and component replacements as needed\n\nExecute and document all robot interventions, including remote and on-site troubleshooting\n\nSupport and implement software updates across the fleet\n\nEnsure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log\n\nManage tools, spare parts, and asset inventory - keep records current and follow procurement protocols\n\nSupport hardware and software field testing as directed\n\nPrepare maintenance reports on fleet health, incidents, and interventions\n\nField Operations\nServe as the primary on-site point of contact for operations stakeholders at your campus\n\nOversee daily fleet deployment and recovery\n\nMonitor fleet aesthetics and functional readiness; address issues proactively\n\nEnsure partner restaurants and end-points have all systems in place to operate with the robot fleet\n\nMeet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required\n\nEnsure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements\n\nLogistics & Administration\nConduct inventory cycle counts within the warehouse\n\nCoordinate shipping of spare parts, robots, marketing materials, and other company assets\n\nMaintain accurate operational and performance reports as required\n\nOccasionally support campus engagement, marketing, and growth activities\n\nWhat Success Looks Like (12-18 Months)\nYour fleet runs at or above uptime targets with minimal unplanned downtime\n\nYou own your site operations independently - you know your fleet, your campus, and your stakeholders\n\nMaintenance records, inventory logs, and operational reports are consistently accurate and current\n\nYou've deepened your technical knowledge of autonomous systems and can train or mentor incoming team members\n\nYou are a trusted on-site partner to campus stakeholders and the broader operations team\n\nWho You Are\nYou're energized by hands-on technical work and take pride in keeping complex systems running\n\nYou're a self-starter who can troubleshoot independently and escalate intelligently\n\nYou communicate clearly and proactively - your supervisors and teammates are never in the dark\n\nYou adapt quickly in dynamic environments and don't wait for perfect conditions to get things done\n\nYou're organized and detail-oriented; you maintain records the way you maintain hardware - with care\n\nYou're curious about robotics and hands-on technology and motivated to grow within the field\n\nQualifications\nRequired\nHands-on technical background in one or more of: robotics, drones, or RC vehicles; e-bikes, scooters, or small motorized/battery-powered equipment; electronics repair; automotive/small-engine mechanics; IT/computer hardware; electrical work; appliance repair; HVAC; or a similar hands-on trade\n\nHigh school diploma or GED, plus one of: a trade school or vocational certificate, an associate degree, military technical training, hands-on robotics or maker experience (FIRST Robotics, robotics club, personal builds/projects), or equivalent on-the-job experience working with hardware, electronics, or mechanical systems\n\nComfortable using hand tools and diagnostic equipment, and troubleshooting mechanical or electrical issues on wheeled or motorized equipment\n\nStrong problem-solving skills and the ability to work through issues methodically\n\nEffective written and verbal communication in English\n\nAbility to work on-site full-time at the assigned campus location\n\nAbility to lift and handle equipment as part of normal operations\n\nPreferred\nExperience maintaining or repairing robots, drones, autonomous vehicles, or other IoT/embedded systems\n\nExperience as a field technician, service tech, mechanic, or maintenance/repair professional\n\nFamiliarity with basic networking, Wi-Fi/cellular connectivity troubleshooting, or Linux\n\nExperience with inventory or asset management systems\n\nA degree in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering is a plus, but not required - we care more about what you can fix than what's on your diploma\n\nCompensation & Benefits\nPay Range: $18-$25/hour, depending on experience, location, and other factors\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off (PTO)\n\nAccess to professional learning and development resources\n\nDirect, hands-on experience with deployed autonomous robotics systems\n\nOther Requirements\nThis is a full-time, on-site role - remote work is not available\n\nEligibility to work in the United States without sponsorship\n\nAbility to travel occasionally as needed based on operational needs\n\nAbility to work across time zones and collaborate with distributed teams\n\nThis role requires the ability to perform the following on a regular basis: standing, walking, and moving across campus and outdoor environments for extended periods; lifting, carrying, and maneuvering equipment and robot hardware up to 50 lbs; bending, kneeling, crouching, and reaching to inspect, repair, or deploy equipment; working in varying weather conditions and outdoor settings; operating vehicles or personal transportation between operational sites as needed.\nRobot.com is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. If you require an accommodation to perform the essential functions of this role, please contact  during the application process or upon hire.\nRobot.com is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.\nEmployment with Robot.com is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, unless otherwise required by applicable law.","description_format":"text","description_chars":8599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T15:08:27Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.867,"p_room":0.9,"age_days":16,"expected_fill_days":26,"reasons":["conf:3","wave","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/kiwibot-robot-operations-technician-3","json_url":"https://alion.io/job/kiwibot-robot-operations-technician-3.json","meta":{"generated_at":"2026-11-12T15:04:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176387},"rest":"https://alion.io/mcp/rest/get_company?id=176387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkiwibot-robot-operations-technician-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkiwibot-robot-operations-technician-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkiwibot-robot-operations-technician-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kiwibot-robot-operations-technician-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkiwibot-robot-operations-technician-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3921092}},{"tool":"search_jobs","arguments":{"company":"robot.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3921092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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