{"id":3551995,"url":"https://alion.io/job/kiwicredito-collections-agent","title":"Collections Agent","company":{"id":697665,"name":"Kiwicredito","domain":"kiwicredito.com","url":"https://alion.io/company/kiwicredito","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":["DO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3830},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:53:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T12:33:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role Summary\nWe are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.\nKey Responsibilities\nMake and receive calls, texts, and emails with past-due customers.\n\nNegotiate payment arrangements and process payments according to policy.\n\nExplain balances, payments, fees, and payoff amounts clearly.\n\nFollow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.\n\nObtain and document proper ACH payment authorizations under NACHA rules.\n\nDocument every interaction accurately in the loan management system.\n\nEscalate disputes, hardship cases, fraud claims, and complaints to the right team.\n\nMeet daily productivity and quality goals.\n\nQualifications\n1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.\n\nFluent English, written and spoken.\n\nBasic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.\n\nBasic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.\n\nStrong negotiation, empathy, and active listening skills.\n\nComfortable working toward daily targets in a fast-paced environment. 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