Lead ServiceNow Developer

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

TEAM OVERVIEW

KKR's Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses.

Teamwork is at the core of the organization’s success.  We thrive on open collaboration and continuous learning, driving a culture that values diversity of thought and collective achievement.  Our global footprint fosters the integration of a diverse set of ideas and viewpoints in product and solution delivery, allowing us to design more comprehensive solutions that are adaptable and scalable. We optimize for impact, prioritizing and delivering solutions with excellence while remaining agile in response to the evolving needs of our businesses.

POSITION SUMMARY

We are seeking an engineer to oversee the design, implementation, and management of our Atlassian Jira  and  ServiceNow (SNOW) platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams while improving service management, change control, and cross-platform automation.

KEY RESPONSIBILITIES

• Serve as the technical owner  for AtlassianJira, Jira Service Management, and SNOW platforms.
• Design and implement a roadmap for robust integrations between SNOW, Jira, and CMDB using APIs, webhooks, and integration tools (e.g., MuleSoft, Workato, native).
• Ensure  data consistency and integrity  across platforms-especially for incidents, changes, and asset inventory (CMDB).
• Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows.
• Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
• Lead platform upgrades, configuration audits, patching, and performance tuning.
• Manage vendor relationships for tool licensing, support escalations, and roadmap alignment.
• Maintain platform security, audit trails, and user access controls in coordination with InfoSec.

QUALIFICATIONS

• 10+ years of experience in enterprise systems engineering, with hands-on ownership of Jira and SNOW platforms.
• Proven experience designing integrations between Jira-SNOW and SNOW-CMDB.
• Strong understanding of  ITIL, service management, incident, change, and problem workflows.
• Track record of identifying opportunities to apply AI to improve efficiency or business outcomes.
• Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms.
• Experience working with Agile/DevOps teams  and enterprise tooling ecosystems.
• Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus.
• Strong communication and stakeholder engagement skills.

GOOD TO HAVE

• Experience with  CMDB data modeling  and lifecycle management.
• Atlassian or ServiceNow certifications (ACP, CSA, CIS, etc.).
• Ability to evaluate AI solutions for risk, bias, data governance, and responsible AI practices.
• Hands-on experience building, deploying, or integrating AI/ML models or solutions.
• Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB.

This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range

$150,000—$180,000 USD

KKR is an equal opportunity employer.  Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers  because of your disability. You can request reasonable accommodations by sending an email to [email protected]. Only emails left for this purpose will be returned.

Massachusetts Applicants:  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.