{"id":1385736,"url":"https://alion.io/job/kla-corporation-customer-support-engineer-10","title":"Customer Support Engineer","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":82,"ghost_share":0,"stale_share":0.402,"repost_share":0.012,"time_to_fill_p50_days":59,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chongqing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3140},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-28T10:11:24Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T18:06:00Z","board_verified":false,"closed_at":"2026-10-21T18:06:00Z","days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.\nGroup/Division\nThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do\nIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.\nResponsibility\n1.Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.\n2.Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. Represents the company to the customer and assume accountability for customer satisfaction with service.\n3.Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.\n4.Prepares fields service reports on customer support activity and provide documentation to other supporting functions supporting functions on re-occurring problems.\n5.Assists other field service engineers as appropriate.\n6.Travels by car or commercial transportation to customer facility.\nMinimum Qualifications\n1.Fluency in both Mandarin and English\n2.Strong computer skills with Windows base application, Excel / power point, and network function / database related.\n3. BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.\n4. Good attitude on learning new technology and willing to take challenge.\n5. Exp. or knowledge of semiconductor manufacturing process is preferred\n6. Must be a strong team player, supporting & analytical skill and good working habits\n7. People-oriented, strong customer service focus and able to work under pressure\n8. Must be willing to work in semiconductor clean room environment\nMinimum Qualifications\nMaster's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 yearsAbout KLA\nWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.\nUse of AI Statement\nAt KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.\nWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.\nKLA is proud to be an equal opportunity employer.","description_format":"text","description_chars":4019,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-28T10:11:24Z"},{"event":"close","at":"2026-10-21T18:06:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/kla-corporation-customer-support-engineer-10","json_url":"https://alion.io/job/kla-corporation-customer-support-engineer-10.json","meta":{"generated_at":"2026-10-23T08:44:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407},"rest":"https://alion.io/mcp/rest/get_company?id=2407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkla-corporation-customer-support-engineer-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkla-corporation-customer-support-engineer-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkla-corporation-customer-support-engineer-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kla-corporation-customer-support-engineer-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkla-corporation-customer-support-engineer-10"}]}