{"id":3389270,"url":"https://alion.io/job/kla-corporation-customer-support-engineer-28","title":"Customer Support Engineer","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":90,"ghost_share":0,"stale_share":0.5,"repost_share":0.011,"time_to_fill_p50_days":58,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":166},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-28T09:24:42Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T01:15:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.\nGroup/Division\nThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do\nIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.\nResponsible for Field service activities associated with repair, preventive maintenance, installation and relocation start-up service of complex equipment at customer wafer fab facility\nTroubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.\nConduct customer orientation and technical training on all aspects of equipment maintenance support for user application.\nProfessionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both KLA and customers.\nInterface directly with customer at a management and engineer level.\nPrepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems\nRemain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.\nMinimum Qualifications\nBachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering\nGood interpersonal/communication skills in understanding customer needs.\nShows initiative and can work independently.\nAbility to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)\nExperience on semiconductor capital equipment is an advantage\nCandidate with no prior experience can be considered for entry position\nAbout KLA\nWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.\nUse of AI Statement\nAt KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.\nWe offer a competitive, family friendly total rewards package. 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