{"id":3548284,"url":"https://alion.io/job/kla-corporation-customer-support-engineer-41","title":"Customer Support Engineer","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":90,"ghost_share":0,"stale_share":0.489,"repost_share":0.011,"time_to_fill_p50_days":58,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T18:24:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.\nGroup/Division\nThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do\nIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.\nResponsibilities\nMajor Responsibilities include:\n\nCustomer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site\n\nRepresenting the company to the customer and accountability for customer satisfaction with service\n\nCoordinating actions with customers to minimize down time.\n\nPreparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems\n\nInterface with technical support, HQ engineering and manufacturing engineering on maintenance procedures and equipment reliability.\nQualifications\nEssential soft and technical skills:\n\nGood practical skills on electronic, electrical, pneumatic, mechanical assembly\n\nAbility to read and work with engineering drawings, schematics and technical manuals\n\nExcellent analytical problem-solving skills\n\nGood presentation and communication skills\n\nGood English level (both written and spoken)\n\nBachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent\n\nAn internship or a short working experience in the semiconductor industry is a plus\n\nAvailability to travel to other European sites as part of normal duties\n\nAvailability to extensive training periods in USA /Asia\n\nProficiency on MS office tools\nAs part of the Customer Service Team, the successful candidate will be required to work a 7 day shift pattern in support of a manufacturing environment. A shift cycle allowance will apply.\nKLA offers a challenging and multinational environment at the forefront of high-technology and a market highly competitive package.\nSuccessful applicants will be formally trained at one of our award-winning training center’s in USA California, Singapore or Taiwan.\nMinimum Qualifications\nRecent College graduate with a Bachelor's Level Degree or work experience of 3 years in a similar role. Trades, particularly in electrical will be considered.\nAbout KLA\nWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.\nUse of AI Statement\nAt KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.\nWe offer a competitive, family friendly total rewards package. 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