{"id":1155603,"url":"https://alion.io/job/kla-corporation-customer-support-engineer-6","title":"Customer Support Engineer","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":94,"ghost_share":0,"stale_share":0.383,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dresden, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-23T21:23:55Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T12:51:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.\nGroup/Division\nThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do\nIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.\nPrimarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.\nRepresenting the company to the customer and accountability for customer satisfaction with service.\nAssuring operational quality of system equipment. Coordinating actions with customers to minimize down time.\nPreparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.\nMinimum Qualifications\nCertified engineer (Bachelor or Master) or degree from advanced technical school or work experience\nAbility to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.\nExcellent customer relation and excellent analytical problem-solving skills.\nAbility to work in a high-pressure environment.\nAbility to work in a team within a multi-cultural environment.\nFluent in English is required and German language is desirable\nProficiency in MS office tools\nExperience in the semiconductor or electronic industry is a plus\nThe candidate needs to be a hands-on type person, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.\nOccasional domestic and international travel, including to the United States, may be required as part of this role up to 25%\nWillingness to work flexible hours as required to support business operations\nAbout KLA\nWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.\nUse of AI Statement\nAt KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.\nWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.\nKLA is proud to be an equal opportunity employer.","description_format":"text","description_chars":4008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Chemical Engineering","Semiconductor Manufacturing","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-23T21:23:55Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kla-corporation-customer-support-engineer-6","json_url":"https://alion.io/job/kla-corporation-customer-support-engineer-6.json","meta":{"generated_at":"2026-09-24T16:52:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}