{"id":1282175,"url":"https://alion.io/job/kla-corporation-customer-support-engineer-9","title":"Customer Support Engineer","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":82,"ghost_share":0,"stale_share":0.402,"repost_share":0.012,"time_to_fill_p50_days":59,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-22T11:27:01Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.\nGroup/Division\nThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do\nIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.\nWe are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major Responsibilities include:\nCustomer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site\nRepresenting the company to the customer and accountability for customer satisfaction with service\nCoordinating actions with customers to minimize downtime.\nPreparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems\nInterface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability\nCustomer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site\nRepresenting the company to the customer and accountability for customer satisfaction with service\nCoordinating actions with customers to minimize downtime.\nPreparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems\nInterface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliability\nEssential soft and technical skills:\nBachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent\nGood practical skills in electronic, electrical, pneumatic, mechanical assembly\nAbility to read and work with engineering drawings, schematics, and technical manuals\nExcellent analytical problem-solving skills\nGood presentation and communication skills\nAvailability to travel to other European sites on a limited basis\nAvailability for training periods in USA /Asia\nProficiency in MS office tools\nA valid driving license is required for the country you will be working in.\nOccasional domestic and international travel, including to the United States, may be required as part of this role\nAs part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.\nKLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package.\nSuccessful applicants will be formally trained at one of our award-winning training centers in the USA California, Singapore, or Taiwan.\nMinimum Qualifications\nMaster's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years\nAbout KLA\nWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.\nUse of AI Statement\nAt KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.\nWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.\nKLA is proud to be an equal opportunity employer.","description_format":"text","description_chars":5083,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-26T03:10:13Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.833,"p_room":0.72,"age_days":30,"expected_fill_days":59,"reasons":["conf:42","velocity","win:mid","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/kla-corporation-customer-support-engineer-9","json_url":"https://alion.io/job/kla-corporation-customer-support-engineer-9.json","meta":{"generated_at":"2026-10-24T18:47:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407},"rest":"https://alion.io/mcp/rest/get_company?id=2407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkla-corporation-customer-support-engineer-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkla-corporation-customer-support-engineer-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkla-corporation-customer-support-engineer-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kla-corporation-customer-support-engineer-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkla-corporation-customer-support-engineer-9"}]}