{"id":3237563,"url":"https://alion.io/job/kla-corporation-customer-support-engineer-mfd","title":"Customer Support Engineer (m/f/d)","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":80,"ghost_share":0,"stale_share":0.413,"repost_share":0.013,"time_to_fill_p50_days":60,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany","Regensburg, Germany","Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":125000,"period":"year","method":"role_seniority_country_cell","sample_n":30},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Machine Learning","optional":false},{"name":"MATLAB","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T11:20:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.\nGroup/Division\nThe KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do\nIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.\nJob Summary & Responsibilities\nWe are seeking a highly skilled, self-driven person to support our advanced Metrology and Inspection systems. Within a small team of engineers, you will serve as the primary technical contact for our customers, ensuring exceptional service and satisfaction. This role combines hands-on technical expertise with customer engagement, supporting cutting-edge measurement and automation technologies that drive semiconductor material manufacturing forward\nWhy Join KLA?\nIndustry Leadership: Work with state-of-the-art metrology and inspection systems shaping the future of semiconductor technology.\nCustomer Impact: Be the trusted technical advisor and build strong, lasting relationships with our customers.\nContinuous Growth: Receive technical trainings at our Training centers in Singapore / Taiwan / Korea / US and regular opportunities to deepen and develop your soft skills, and expertise in semiconductor metrology and inspection.\nJob description:\nProvide on-site support for repair, maintenance, calibration, installation and upgrades of metrology and inspection tools in compliance with KLA standards and service agreements\nDiagnose and resolve complex hardware and software issues utilizing advanced diagnostic tools, AI-assisted analysis, and collaboration with multicultural KLA technical support and engineering teams.\nAssuring operational availability and performance of the assigned metrology and inspection systems by aligning service interventions closely with customer Equipment engineers\nManage escalations and critical customer situations effectively.\nPrepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates; Manage individual part inventory account\nWork Requirements:\nYou are living in Burghausen / Altöttingen, Upper Bavaria area - or able to relocate\nComfortable with working in cleanroom environments, including gowning and face mask\nPhysical capability for manual tasks such as bending, crawling, and working around semiconductor systems, and handling and lifting of spare parts\nWillingness to work flexible hours as required to support business operations including weekends (max. once per month)\nAbility and flexibility to travel up to 30% domestically (South Germany and Austria) and internationally (US, Asia)\nValid driver’s license Class B for Germany \nTechnical Expertise:\n Proven ability to troubleshoot complex electronic and electro-optical systems in semiconductor or manufacturing environments\nDemonstrated ability to read and analyze opto-mechanical and electronic schematics\nWorking knowledge of metrology inspection equipment\nStrong mechanical and electrical aptitude; electronics experience preferred\nBasic IT Hardware, Networks, Operating System and software troubleshooting skills\n Basic knowledge of laser physics and optics\n Proficient with Microsoft Office tools (PowerPoint, Word, Excel)\nBasic programming skills - e.g. Python\n Experience with LabView, MATLAB or other technical software\nSoft Skills:\nExceptional problem-solving and analytical abilities.\nStrong written and verbal communication skills; customer-focused mindset.\nCollaborative team player with the ability to work independently under pressure.\nExcellent time and project management skills; adaptable in dynamic environments.\nHigh attention to detail in documentation and diagnostics.\nProficiency in spoken and written English and German\nYour benefits at a glance\nDynamic and future-oriented industry at the forefront of technological innovation.\nCollaborative and supportive team.\nAccess to extensive onboarding and continuous development opportunities to support your career growth.\nPermanent employment contract and long-term career stability.\nCompetitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.\nCompany car or car allowance.\n30 days of vacation per year and flexible working hours.\nCompany events, such as summer family events and Christmas celebrations. \nReady to join us? If you are interested about this opportunity, we look forward to receiving your application. Simply click the “Apply” button to get started.\nMinimum Qualifications\nBachelor’s or Master’s degree in Mechanical, Electrical, Automation, Mechatronics, Technical Physics or related engineering field. Alternatively Associate degree or technical certification with 5+ years of relevant field service experience.\nAbout KLA\nWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.\nUse of AI Statement\nAt KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.\nWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.\nKLA is proud to be an equal opportunity employer.","description_format":"text","description_chars":6865,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-25T13:09:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":60,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/kla-corporation-customer-support-engineer-mfd","json_url":"https://alion.io/job/kla-corporation-customer-support-engineer-mfd.json","meta":{"generated_at":"2026-10-28T03:46:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407},"rest":"https://alion.io/mcp/rest/get_company?id=2407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkla-corporation-customer-support-engineer-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkla-corporation-customer-support-engineer-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkla-corporation-customer-support-engineer-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kla-corporation-customer-support-engineer-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkla-corporation-customer-support-engineer-mfd"}]}