{"id":3402627,"url":"https://alion.io/job/kla-corporation-field-support-manager","title":"Field Support Manager","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":90,"ghost_share":0,"stale_share":0.489,"repost_share":0.011,"time_to_fill_p50_days":58,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Semiconductors","role_family":"Semiconductors","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yokkaichi, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":107},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-31T04:57:03Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Company Overview\nKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division\nThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/PreferredQualifications\nMajor Responsibilities include:\nDirect customer support responsibility, accountability, relationship management, service team leadership, as well as interface with KLA HQ product support and engineering teams to enable absolute customer satisfaction!\nEnsure the success of NPI programs/projects at the local-level, as well as coordinating and collaborating with cross-functional remote teams to support successful implementation and adoption of key KLA platforms and technologies.\nDirect P&L ownership and continuous improvement in all aspects of the business.\nAchievement of internal operational and financial objectives\nHold regular customer meetings (OC, KPI, regular service meeting) including preparation and following up on open tasks\nDrive operational activities for meeting customer operational KPI’s\nCoordinate and align with customer and install team on required Installation dates\nHandle customer escalations by coordinating with CSE’s, Customer, Internal experts, and Snr. Management\nCheck and manage billable activities along with service admin team\nActive support of Sales account teams to achieve regional targets\nDevelop and manage a team of Customer Support Engineers ensuring their development path and appropriate training to meet regional objective\n\nEssential skills:\nStrong customer orientation and advocacy\nExcellent project management, analytic and organizational skills\nAbility to present in front of customers at Snr. Management level\nStrong Leadership skills with experience in people management\nPrevious successful management or technical leadership experience in a fast-paced semiconductor development fab environment desired.\nExcellent verbal and written communication skills in Japanese & English\nAbility to work in a high-pressure environment on multiple tasks simultaneously\nBasic financial/budget skills\nAbility to travel up to 10%\nMinimum Qualifications\nMinimum 5 years semiconductor field and at least 2 years management experience\nExcellent Communication skills, both written and spoken.\nGood execution and coordination skill\nStrategic and forward thinker who is proactive and self driven.\nWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.\nKLA is proud to be an equal opportunity employer\nBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to  to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.","description_format":"text","description_chars":5154,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-28T15:01:33Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.775,"p_room":0.44,"age_days":72,"expected_fill_days":58,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kla-corporation-field-support-manager","json_url":"https://alion.io/job/kla-corporation-field-support-manager.json","meta":{"generated_at":"2026-10-31T15:01:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23381,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407},"rest":"https://alion.io/mcp/rest/get_company?id=2407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkla-corporation-field-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkla-corporation-field-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkla-corporation-field-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kla-corporation-field-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkla-corporation-field-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3402627}},{"tool":"search_jobs","arguments":{"company":"kla.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3402627},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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