Service Sales Account Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/PreferredQualifications

Job Description

• Practice KLA core value behavior; customer focused and competitive mindset (ownership, pro-activeness, take one step in advance) and be a role model to other employees.
• Be the owner of the service business in the assigned area. Lead and drive the business results to meet or exceed the target, with outstanding KPIs
• Collaborate with other teams in the company such as service manager, account manager and regional administration while driving business through professional execution of GSS management strategies in assigned
• Understand the requirements and processes of the company in business, work closely with other functional teams in KLA such as Finance, Internal Audit and Trading Compliance to comply
• Build strong relationships with customers, manage business situations, understand the customer’s needs, be creative to resolve customer issues
• Act as an expert in customer’s business so that bring the thought leadership to customer that allow customer to grow further by recommending proper product portfolios / solutions
• Generate service opportunities by assisting customer in acquiring a vision for “unknown gains”
• Identify and manage service business opportunities based on analysis of customers' needs and technical knowledge of product capabilities and limitations and coordinated internally
• Understand competitor strengths and weaknesses
• Create the value proposition to customer based on review and analysis of benefit, cost and value company can deliver
• Have a shared responsibility with Service Managers and Account Managers for the customers’ business with KLA [both Sales & Service] and work with the different stakeholders within the company in order to ensure customer satisfaction.
• Participate in sales & marketing activities, trade show; read related publications in order to obtain information about market condition and business trend and industry development, keep management updated

Minimum Qualifications

• Familiarity with the PCB industry and strong connection with PCB China customers (preferred) or Semiconductor, Solar and LED capital equipment background
• Capital equipment business experience of more than 5 years.
• Proven track record of successful experience selling equipment while achieving and/or exceeding sales targets with value over US$ 500,000
• University graduate on Electronics/Mechanical/Computer Science or equivalent.
• Excellent account management skill
• Service sales experience in PCB industry - an advantage.
• Foreign company experience - an advantage
• Sales team management experience (preferred) leadership proven capabilities
• High level of verbal and written communication skills in both English and local language.
• Strong negotiation skill
• Result driving and proactive.
• Excellent communication and presentation skill
• Up to 70% travel readiness
• A team player

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.