Spares Demand Planner
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/PreferredQualifications
The Spares Demand Planner is responsible for end-to-end service parts planning for assigned products, ensuring alignment to business objectives for customer service levels, inventory optimization, and lifecycle support. This role owns the development and execution of spares strategies to meet Fill Rate targets, while proactively identifying and mitigating risks across supply, demand, and product changes.
Operating with a high degree of autonomy, the Spares Planner 3 serves as a key cross-functional partner to Engineering, Supply Chain, Logistics, and Service organizations. The role drives planning decisions through data analysis, cross-functional collaboration, system expertise, and business judgment, while leading initiatives that improve service performance, cost efficiency, and scalability of spares planning processes.
Core Responsibilities:
Own spares planning strategy and execution for assigned product families across all lifecycle stages (NPI, ramp, sustaining, and end-of-life). Be the expert of assigned products
Develop, maintain, and continuously optimize spares plans to meet Fill Rate targets and customer service commitment. Conduct thorough Root Cause Analysis for deviations to plan
Monitor and report performance metrics including Fill Rate, service levels, and planned vs. actual inventory
Proactively analyze demand signals, install base changes, and lifecycle events to adjust plans dynamically
Review and validate system-generated planning recommendations, applying subject matter expertise to refine outputs through vetted and approved exceptions. Partner with Business Intelligence Team to incorporate advanced analytics to improve forecasts.
Provide Root Cause/Corrective Action for Excess & No Demand (E&ND) inventory of assigned spare parts
Collaborate with cross-functional stakeholders (e.g. Regional Planning, Product Support Organization (PSO), Supply Planning, Program Managers, etc.) to incorporate business/customer/technical insights into demand plan
Cross-Functional Leadership
Serve as primary point of contact for global stakeholders on part availability, supply risks, and recovery plans
Lead cross-functional alignment across Engineering, Product Support (PSO), Procurement, and Logistics to resolve constraints and improve outcomes. Hold accountable owners to quality inputs and give visibility to upstream issues impacting spares planning to management
Partner with Engineering on:
ECOs and design changes
FRU BOM and product structure readiness
Quality issues impacting demand
Drive execution of recovery plans, ramp readiness strategies, and critical part allocation decisions
Program & Process Ownership
Participate as requested in strategic initiatives that improve service levels, reduce excess inventory, or enhance planning accuracy
Support new product introductions with spares readiness and ramp planning strategies
Contribute to continuous improvement of planning processes, tools, and data quality
Escalate and communicate risks, trade-offs, and recommendations to leadership
Preferred Qualifications:
Strong expertise in service supply chain, spares planning, or demand/supply planning within a complex product environment
Strong analytical skills with ability to translate data into actionable decisions
Excellent communication skills, including executive-level updates and stakeholder alignment
Experience working with planning systems (e.g., SAP, IBP, Baxter/Prophet, or similar)
Deep understanding of:
Inventory optimization and service level trade-offs
Product lifecycle management (NPI through EOL)
BOM structures, FRU planning, or survival curve forecasting
Proven ability to lead cross-functional initiatives and influence without formal authority
Experience supporting global operations and working across time zones
Bachelor’s degree in Supply Chain, Engineering, Business, or related field
5+ years of relevant experience in supply chain, demand planning, inventory planning, or related role
Demonstrated experience managing supply/demand trade-offs and driving service performance
Proficiency in data analysis tools (Excel required; SQL / Power BI preferred
Experience working in cross-functional environments with Engineering, Operations, and Supply Chain
Process oriented with proven experience turning big data into meaningful analyses that lead to actionable results for supply chain operations
Strong data and analytical skills and track record for creating processes to improve business performance
Ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency
Ability to translate complex business needs into actionable plans
Ability to identify key insights and critical thinking to prioritize and focus on highest value opportunities or biggest risks
Strong leadership and interpersonal skills
Effective communication and presentation skills
Should enjoy a challenging and fast paced environment
Self-driven, independent, yet a strong team player
Creative, innovative, and resourceful with a passion for speed, agility, simplification, and proactive action
Minimum Qualifications
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808to requestaccommodation.
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