{"id":180147,"url":"https://alion.io/job/kla-corporation-techical-support-engineer-ade","title":"Techical Support Engineer (ADE)","company":{"id":2407,"name":"KLA Corporation","domain":"kla.com","url":"https://alion.io/company/kla","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":90,"ghost_share":0,"stale_share":0.489,"repost_share":0.011,"time_to_fill_p50_days":58,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JMP","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"Statistical Process Control","optional":true}],"status":"live","first_seen_at":"2026-08-31T14:37:59Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-31T18:24:26Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Company Overview\nKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division\nThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/PreferredQualifications\nKLA is seeking a highly motivated Technical Support Engineer (TSE) to join the ADE Technical Support organization. The successful candidate will provide advanced technical support for Wafer Geometry products, including WaferSight and PWG product families, supporting global customers and field organizations. This role requires strong troubleshooting skills, customer-facing communication, data analysis capability, and the ability to lead complex technical investigations across multiple functional teams.\nKey Responsibilities\nCustomer Escalation Support\nProvide advanced technical support for customer escalations involving Wafer Geometry products.\nLead technical reviews and drive resolution of critical customer issues.\nSupport onsite troubleshooting activities when required.\nRoot Cause Investigation\nLead structured problem-solving activities using 8D, RCA, Fishbone, and other methodologies.\nAnalyze tool logs, diagnostic data, wafer measurements, and system performance trends.\nIdentify containment actions and long-term corrective actions.\nCross Functional Collaboration\nWork closely with Field Service Engineers (FSE/CSE), Product Engineering, Manufacturing, Applications, and R&D teams.\nCoordinate global support activities for complex customer issues.\nDrive technical alignment across regions.\nProduct Performance Improvement\nMonitor recurring field issues and identify improvement opportunities.\nSupport implementation of hardware and software upgrades.\nDevelop and maintain Best Known Methods (BKMs).\nTechnical Communication\nPresent technical findings to customers and internal stakeholders.\nPrepare detailed investigation reports and executive summaries.\nFacilitate technical review meetings and escalation discussions.\nKnowledge Development\nMentor field engineers and provide technical guidance.\nSupport development of training materials and troubleshooting documentation.\nMinimum Qualifications\nBachelor's degree in Engineering, Physics, Materials Science, Semiconductor Engineering, or related field.\n3+ years of experience in semiconductor equipment support, process engineering, applications engineering, or technical support.\nStrong troubleshooting and analytical skills.\nExperience interacting directly with customers.\nAbility to travel as required.\nPreferred Qualifications\nExperience with semiconductor metrology, inspection, or wafer geometry equipment.\nKnowledge of wafer manufacturing processes.\nUnderstanding of:Wafer Warp\nBow\nTTV\nFlatness\nNanotopography\nEdge Profile\nWafer Handling and Robot Systems\n\nExperience with SPC and statistical analysis.\nExperience using JMP, Python, SQL, or other data analysis tools.\nFamiliarity with semiconductor fabs and manufacturing environments.\nWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.\nKLA is proud to be an equal opportunity employer\nBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to  to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.","description_format":"text","description_chars":5737,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-08-31T14:37:59Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.809,"p_room":0.44,"age_days":60,"expected_fill_days":58,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kla-corporation-techical-support-engineer-ade","json_url":"https://alion.io/job/kla-corporation-techical-support-engineer-ade.json","meta":{"generated_at":"2026-10-31T23:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407},"rest":"https://alion.io/mcp/rest/get_company?id=2407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkla-corporation-techical-support-engineer-ade"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkla-corporation-techical-support-engineer-ade"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkla-corporation-techical-support-engineer-ade"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kla-corporation-techical-support-engineer-ade\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkla-corporation-techical-support-engineer-ade"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":180147}},{"tool":"search_jobs","arguments":{"company":"kla.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":180147},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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