{"id":3082352,"url":"https://alion.io/job/klarstein-customer-support-team-leader","title":"Customer Support Team Leader","company":{"id":2928479,"name":"Klarstein","domain":"klarstein.com","url":"https://alion.io/company/klarstein-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T08:45:56Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-10T04:33:53Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Klarstein has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 400 employees around the globe. We love brands and products!\n€1,400 base salary + a variable component of approximately €650/month, depending on performance\nJoin our Customer Support team and take responsibility for coordinating and developing a team of 15-20 employees, driving productivity, improving processes and ensuring excellent customer satisfaction across multiple markets.\nWhat you will do:\nCoordinating a team of 15-20 Customer Support employees in a multicultural environment.\nMonitoring the productivity and performance of the Customer Support department.\nManaging shift planning, overtime and holiday approvals to ensure uninterrupted customer support coverage for the respective countries.\nTraining new employees to ensure they adapt to their roles as quickly as possible.\nConducting regular weekly one-to-one meetings with team members.\nRegularly assessing employees’ knowledge of products, sales arguments and other relevant skills, evaluating the results and proposing areas for improvement.\nRegularly updating relevant documents and Customer Support manuals on the company intranet.\nParticipating in projects focused on supporting sales and improving customer satisfaction.\nContinuously identifying and proposing new approaches and opportunities to optimise processes.\nWhat we are looking for: \nSecondary education with a school-leaving certificate\nAt least 1 year of experience in a Team Leader role\nPrevious experience working in Customer Support\nFluent Slovak (C2) - mandatory\nIntermediate English (B2) - mandatory, as English is actively used in daily communication\nExperience in employee training and development is an advantage\nExperience in individual or team coaching is an advantage\nExcellent communication and presentation skills\nAbility to motivate, engage and develop team members\nA team-oriented mindset and willingness to embrace and communicate change\nAbility to work independently, take initiative and maintain a broad perspective\nStrong organisational skills, attention to detail and a structured approach to work\nWhat we offer:\nTeambuildings - Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that in BBG we know how to party\nCoffee bar - Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content\n Employee discounts - Save 30% on anything from our brands (like Klarstein or Capital Sports). Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer\n Multisport card - Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us\nBonuses for special occasions - We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions\nSick days - On top of an annual leave, you have a few paid sick days you can use to recover\n Slovnaft BAjk - If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava)\n A wide range of courses - Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips\nEnglish/German/Slovak lessons - Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere\nWe offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair\n\nWho we are: \nKLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN.\nWe plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.\nJOIN US!\nBecome a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application!\nKLARSTEIN Business Services a.s.\nGrosslingova 6-8\n81109 Bratislava, Slovakia","description_format":"text","description_chars":4658,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Slovak","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Slovakia","iso":"SK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-22T12:36:31Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.705,"p_room":0.55,"age_days":17,"expected_fill_days":14,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/klarstein-customer-support-team-leader","json_url":"https://alion.io/job/klarstein-customer-support-team-leader.json","meta":{"generated_at":"2026-11-10T05:26:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2928479},"rest":"https://alion.io/mcp/rest/get_company?id=2928479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fklarstein-customer-support-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fklarstein-customer-support-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fklarstein-customer-support-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/klarstein-customer-support-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fklarstein-customer-support-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3082352}},{"tool":"search_jobs","arguments":{"company":"klarstein.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3082352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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