{"id":1167397,"url":"https://alion.io/job/klaviyo-senior-onboarding-specialist-singapore","title":"Senior Onboarding Specialist - Singapore","company":{"id":6845,"name":"Klaviyo","domain":"klaviyo.com","url":"https://alion.io/company/klaviyo","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":27,"ghost_share":0,"stale_share":0.37,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":155000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":683},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true},{"name":"Google Workspace","optional":true},{"name":"Human-in-the-Loop","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-24T03:34:20Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T16:30:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\nAt Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying.\nAbout the team\nKlaviyo's Onboarding team sets new customers up for long-term success from the moment they sign. We guide businesses of every size through setup, integration, and their first customer experiences on Klaviyo so they reach value quickly and build a strong foundation for growth. We work closely with Sales, Customer Success, Support, Product, and Engineering so every customer has a smooth path from signed contract to live revenue.\nOur best Onboarding Specialists are customer-obsessed, technically curious, and strong project leaders. They turn complex implementations into clear plans, build trust quickly with every stakeholder, and measure their success by customer outcomes, not tasks completed.\nAbout the role\nAs Senior Onboarding Specialist, APAC, you'll be the first point of contact for new Klaviyo customers in the region. You'll guide them through their first 30 to 90 days, from sale to a successful go-live, and help them launch the first customer experiences that drive revenue.\nYou'll join as a founding member of our Singapore team, so this role is both hands-on and foundational. Alongside owning a portfolio of onboardings, you'll help shape how Klaviyo onboards customers across APAC: what great looks like, which processes scale, and where the product and onboarding experience need to improve for this market.\nOur customers vary widely in size, maturity, and technical setup. This role suits someone who enjoys solving unique problems creatively, thrives in challenging situations, and can move easily between technical troubleshooting and strategic marketing advice.\nHow you'll make an impact\nOwn new customer relationships from sale through successful go-live, acting as their trusted guide and advocate throughout onboarding.\nLead the implementation phase for each customer, including scope definition, project plans, resourcing, and timelines.\nGive proactive, strategic advice on Klaviyo best practices so customers hit their initial business goals and build their first campaigns and flows with confidence.\nSupport customers on technical and non-technical questions, including integrations, data setup, marketing strategy, and wider ecommerce configuration.\nExplain complex concepts clearly to both technical and non-technical users across a wide range of technologies and platforms.\nDiagnose software issues, resolve customer concerns through established processes, and escalate appropriately when needed.\nReview customer dashboards proactively, address open issues early, and keep messaging consistent across every touchpoint.\nMonitor onboarding health, including time to first KAV, across your portfolio and act as a point of escalation when customers are at risk.\nSet priorities and build technical health plans for open problems so issues are resolved quickly.\nRun onboarding post-mortems, identify what worked and what didn't, and turn lessons learned into documented best practices.\nDocument troubleshooting and resolution steps to build a shared knowledge base for the growing APAC team.\nAct as a product expert and bring customer insights to Product and Engineering to improve integrations, setup, UI, and anything else slowing customers down.\nSurface, coordinate, and drive new ideas to improve onboarding processes as a founding member of the Singapore team.\nContribute to a team culture of collaboration, customer empathy, equality, and inclusion.\nWhat success looks like\nNew customers reach go-live on time and achieve their first KAV quickly, with strong early engagement on the platform.\nCustomers finish onboarding with a clear strategy, working integrations, and live campaigns and flows that drive revenue.\nHigh customer satisfaction and confidence at the end of onboarding, with smooth handoffs to Customer Success.\nIssues are spotted early, escalated appropriately, and resolved efficiently, with few surprises for customers or internal teams.\nA growing library of documented best practices, playbooks, and troubleshooting guides tailored to APAC customers.\nMeasurable improvements in onboarding processes and time to value, driven by your post-mortems and feedback.\nProduct and Engineering see you as a credible source of customer insight that shapes real improvements.\nCustomers and internal stakeholders view you as a trusted, proactive operator who can manage complex implementations without heavy manager involvement.\nWho you are\n4+ years of customer onboarding, implementation, or related customer-facing SaaS experience, with a track record of building relationships with multiple stakeholders on an account.\nStrong project manager with excellent organization skills and experience running several implementations at once.\nClear, thoughtful communicator across phone, video, and email, able to adapt to technical and non-technical audiences.\nExperience helping end users reach key business goals with software.\nA track record of creative problem-solving for customers.\nExperience in marketing or advising customers on marketing strategy is a plus.\nExperience with email marketing and ecommerce platforms is a plus.\nFoundational knowledge of APIs is advantageous.\nComfortable managing customer relationships in Salesforce or a similar CRM, and proficient with Microsoft Office, Google Workspace, and Google Sheets.\nAI fluent and comfortable using AI responsibly to improve productivity, sharpen thinking, and model modern ways of working.\nCurious, eager to learn, and able to adapt in a fast-changing environment.\nCollaborative by nature, thriving in cross-functional teams.\nProactive, accountable, and solutions-oriented; you own outcomes, raise issues early, and improve how work gets done.\nFluency in Mandarin is strongly preferred given the customer base across the region.\nFull authorisation to work in Singapore without restrictions is required.\nWhy this role is compelling\nAPAC is a high-growth region for Klaviyo, and onboarding is where every long-term customer relationship begins. As a founding member of our Singapore team, you'll directly shape how customers across the region experience Klaviyo from day one, build the playbooks others will follow, and have a visible impact on customer growth and retention.\nIf you're excited by helping businesses grow, solving hard customer problems, and building a team from the ground up, we'd love to hear from you.\nOur salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\nBase Pay Range in Local Currency:\n$112,000—$168,000 SGD\nThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\n\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","description_format":"text","description_chars":10462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Email Marketing"],"lifecycle":[{"event":"open","at":"2026-09-24T04:04:04Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":71,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/klaviyo-senior-onboarding-specialist-singapore","json_url":"https://alion.io/job/klaviyo-senior-onboarding-specialist-singapore.json","meta":{"generated_at":"2026-09-24T18:05:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}