{"id":776793,"url":"https://alion.io/job/klearnow-customer-solutions-architect","title":"Customer Solutions Architect","company":{"id":679644,"name":"KlearNow.AI","domain":"klearnow.ai","url":"https://alion.io/company/klearnow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T00:02:02Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-31T04:41:24Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"KlearNow.AI is redefining trade compliance and customs brokerage through intelligent automation. Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers. We sit at the intersection of AI, logistics, and regulatory compliance, and we'regrowing fast.\nRole Summary\nThe Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams.\nMost of the work is proactive and consultative. The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change.\nThey own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why.\nThis is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.\nCore Responsibilities\nCustomer Advocacy and Relationship Leadership\nCapture, structure, and prioritize customer feedback, feature requests, and friction points; maintain a clear view of what customers need and why.\n\nRepresent the customer in product planning discussions, backlog reviews, and roadmap conversations with data and specific examples.\n\nDemonstrate value realization of KlearNow solutions through ongoing customer engagement and success planning.\n\nRelay customer feedback, technical blockers, and solution gaps internally to influence product direction.\n\nCustomer Enablement and Training\nDesign and deliver platform training for new and existing customers including onboarding sessions, role-based workshops, admin deep-dives, and refresher training after releases.\n\nDevelop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs.\n\nAdvise customers on platform configuration and best practices so their setup reflects their actual operational workflows.\n\nCollaborate with customers to identify net-new use cases and align the KlearNow platform with long-term strategies.\n\nSolutions Design and Cross-Functional Partnership\nPartner with Customer Success Managers on account health, renewal risk tied to technical issues, and expansion opportunities that require technical validation.\n\nSupport Sales and Solution Consulting on technical questions for existing accounts, including scoping for expansions.\n\nTechnical Liaison and Issue Resolution\nServe as the primary technical point of contact between assigned customers and internal Product and Engineering teams.\n\nLead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.\n\nAlign technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.\n\nDrive escalations end to end: own the internal follow-through, set and manage customer expectations on timelines, and communicate status until closure.\n\nPartner with Support on complex or repeat issues, and help define when an issue belongs in Support versus Engineering.\n\nRequired and Preferred Qualification\n6-10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.\n\nDemonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.\n\nDemonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels.\n\nExcellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day.\n\nProven experience delivering training or enablement to customer audiences of varying technical skill.\n\nHighly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built.\n\nBachelor's degree in a technical or business field, or equivalent practical experience.\n\nPreferred Qualifications\nDomain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance.\n\nExposure to AI/ML-enabled products and how to set customer expectations around model-driven output.\n\nExperience helping stand up a new function, playbook, or process from scratch.","description_format":"text","description_chars":5007,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customs Brokerage","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-11T23:14:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.28,"age_days":94,"expected_fill_days":41,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/klearnow-customer-solutions-architect","json_url":"https://alion.io/job/klearnow-customer-solutions-architect.json","meta":{"generated_at":"2026-10-31T06:48:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679644},"rest":"https://alion.io/mcp/rest/get_company?id=679644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fklearnow-customer-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fklearnow-customer-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fklearnow-customer-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/klearnow-customer-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fklearnow-customer-solutions-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":776793}},{"tool":"search_jobs","arguments":{"company":"klearnow.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":776793},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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