{"id":1655823,"url":"https://alion.io/job/klein-tools-customer-service-manager","title":"Customer Service Manager","company":{"id":2107698,"name":"Klein Tools","domain":"kleintools.com","url":"https://alion.io/company/kleintools","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":12170},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T06:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T00:18:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Customer Service Manager works under the general direction of the Director of Sales Operations to manage the customer service and inside sales functions required for the company's internal and external customers. These responsibilities include but are not limited to order and shipment processing, staff management, problem solving and decision making, cross functional support, and strategic planning and execution.\nSpecific Responsibilities \n1. Provide exceptional customer service while developing and maintaining strong customerrelationships.2. Manage and monitor the sales process from quotation through order fulfillment.3. Identify upsell opportunities and promote product upgrades, Core products, and NPD offerings.4. Train and support the Inside Sales/Customer Service team on upselling and lead qualification,escalating opportunities to the outside sales team when appropriate.5. Generate, qualify, and distribute sales leads while driving inside sales growth.6. Prepare pricing and quotations in alignment with sales strategy and approved pricingguidelines.7. Support the sales team and distributors by maintaining appropriate stocking inventory.8. Provide technical product support to customers.9. Manage warehouse inventory, demo inventory, and demo shipments, ensuring properapprovals and inventory transactions.10. Coordinate Distributor Days, Manufacturer Representative Days, trade shows, and othersales events.11. Maintain HubSpot opportunities, sales reporting, and performance metrics for the InsideSales/Customer Service team.12. Monitor customer complaints, production priorities, and order status, utilizing daily andmonthly reports to drive timely resolution.13. Manage website-generated leads and ensure timely follow-up and assignment.14. Track and analyze sales, margin performance, and key operational metrics to supportbusiness objectives.15. Perform other duties as assigned.\nJob Qualification Requirements\nBachelor's Degree in either Business or a technical degree and or (3) year of sales or customerservice experience or equivalent is required.\nExperience in electrical, power utility and/or similar industry is preferred.\nMust have versatility and flexibility in adjusting to changing business needs and priorities, andstrong communications skills, verbal and written.\nMust have basic knowledge using Microsoft Office to include Excel, Word, and Outlook. Strongteam focus and ability to work with others, both internal and external to the organization. Experience in a CRM, preferably Hub Spot.","description_format":"text","description_chars":2532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T01:44:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":88500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/klein-tools-customer-service-manager","json_url":"https://alion.io/job/klein-tools-customer-service-manager.json","meta":{"generated_at":"2026-10-06T01:35:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2270,"day_limit":5000,"remaining_today":2730,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2107698},"rest":"https://alion.io/mcp/rest/get_company?id=2107698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fklein-tools-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fklein-tools-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fklein-tools-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/klein-tools-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fklein-tools-customer-service-manager"}]}