{"id":2567422,"url":"https://alion.io/job/kleinanzeigen-process-manager-transactions-dfm","title":"Process Manager Transactions (d/f/m)","company":{"id":2949074,"name":"Kleinanzeigen.com","domain":"kleinanzeigen.com","url":"https://alion.io/company/kleinanzeigen-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T09:23:26Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T04:35:21Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Kleinanzeigen is the leading online classifieds market in Germany.Users buy and sell on Germany's No. 1 for classifieds mainly second-hand. In this way they make an active contribution to more sustainability. On average, more than 55 million ads are available in numerous categories - from children's supplies to electronics and real estate. Kleinanzeigen also offers small and medium-sized businesses the opportunity to present their services online. Around 35 million users per month make Kleinanzeigen one of the most widely used websites in Germany. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.The Job:\nAs our Process Manager Transactions, you will own and continuously improve the end-to-end Customer Service processes behind payments, shipping, buyer and seller protection, disputes, and refunds. You will combine process design, operational performance, partner management, and AI-powered automation to make customer contacts faster, more consistent, and more efficient. Working across Customer Service, Product, Risk, Quality, and external partners, you will turn complex requirements and customer insights into scalable solutions. This is a hybrid role, our office is in Berlin-Charlottenburg. You report to the Head of Customer Service Operations & Automation.\nResponsibilities\nWhat You’ll Do:\nOwn and continuously improve the end-to-end Customer Service process landscape for transaction-related services, including payments, shipping, buyer and seller protection, disputes, and refunds.\nDesign scalable, automation-ready processes, including standards, decision logic, exception handling, and service levels, and identify opportunities to improve them through automation and AI.\nUse operational data and customer insights to identify root causes and prioritize improvements across contact drivers, handling and resolution times, repeat contacts, disputes, refunds, and cost per resolved case.\nEnsure operational readiness for product launches, policy changes, and new service capabilities, translating business and product requirements into processes that work effectively for our internal and outsourced Customer Service teams.\nManage operational performance with external service, payment, and logistics partners, resolving issues, agreeing corrective actions, and continuously improving service quality and efficiency.\nPartner closely with Product, Risk, Quality, Service Delivery, Technology, and other stakeholders to implement improvements from initial design and business case through launch and post-launch optimization.\nRequirements\nWho You Are:\nYou have 3+ years of experience owning and improving end-to-end operational or Customer Service processes, ideally within a marketplace, e-commerce, payments, logistics, or similarly complex service environment.\nYou bring hands-on experience managing external partners or vendors and improving operational performance through data analysis, root cause identification, and corrective actions.\nYou are confident in process design and continuous improvement methodologies and can translate business requirements into clear, scalable processes. Experience with Lean, Six Sigma, process mapping, or similar approaches is a plus.\nYou are comfortable working with operational KPIs, business cases, and cost-to-serve metrics and understand how automation and AI can improve Customer Service processes. Experience with service management platforms, BI tools, or data analysis is an advantage.\nYou are a structured problem solver and strong communicator who takes end-to-end ownership, works effectively across functions and external partners, and communicates fluently in German and English.\nBenefits\nAt Kleinanzeigen, we care about our people - their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.\nFlexibility\nFlexible working time (hybrid)\n\n20 days “work from anywhere”\n\nPaid additional parental leave for both parents\n\nExtra paid days off for special occasions (e.g. your wedding or a move)\n\nWellbeing & Support\nConfidential support & coaching for you and your loved ones\n\nAnnual company sports events\n\nPension and life insurance\n\nGrowth & Development\nPersonal development budget\n\nLearning opportunities to grow your skills and career\n\nPerks &Everyday benefits\nCorporate benefits and exclusive discounts\n\nAn attractive referral program\n\nTransportation allowance\n\nFree shipping on Kleinanzeigen Direktkauf\n\nKleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.\nIf this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.","description_format":"text","description_chars":5015,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T22:14:01Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.688,"p_room":0.55,"age_days":27,"expected_fill_days":20,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kleinanzeigen-process-manager-transactions-dfm","json_url":"https://alion.io/job/kleinanzeigen-process-manager-transactions-dfm.json","meta":{"generated_at":"2026-10-16T07:21:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1206,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2949074},"rest":"https://alion.io/mcp/rest/get_company?id=2949074"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkleinanzeigen-process-manager-transactions-dfm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkleinanzeigen-process-manager-transactions-dfm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkleinanzeigen-process-manager-transactions-dfm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kleinanzeigen-process-manager-transactions-dfm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkleinanzeigen-process-manager-transactions-dfm"}]}