Application Support

• Provide first and second-level support for business applications and software systems • Troubleshoot application errors, performance issues and user-reported problems • Coordinate with development teams or vendors for bug fixes, patches and system updates • Support database operations including backup, restore and basic query troubleshooting • Assist in application deployment, configuration and user acceptance testing (UAT) • Create and maintain user guides, FAQs and knowledge base documentation • Gather requirements, analyze business processes and propose suitable IT solutions • Prepare technical documentation and related IT specifications • Work with sales team, vendors and partners to deliver IT solutions • Research and evaluate new technologies and solutions • Provide end-user training and support for IT systems and applications

Qualifications

Required:• Thai nationality, male or female • Bachelor's or Master's Degree in Computer Engineering, Computer Science, Information Technology, or related fields and have 2 or more years of experience.• Experience in IT support, application support, implementation or consulting • Disciplined, responsible and self-motivated • Good interpersonal skills with strong service mindset • Ability to work under pressure and time constraints • Flexible in working hours
Technical Skills (Advantage):• Experience with Server, Storage and enterprise network infrastructure • Familiarity with VMware, Windows Server and Linux environments • Knowledge of Cisco, Fortinet or other network/security solutions • Experience with databases (SQL Server, MySQL, PostgreSQL, Oracle) • Understanding of web applications, APIs and application architecture • Experience supporting ERP, CRM or other enterprise applications • Basic scripting or automation skills (PowerShell, Bash, Python)
Soft Skills (Advantage):• Good command of English (written and verbal communication) • Presentation and documentation skills • Experience working with vendor support teams • Experience in managed IT services or enterprise environment

Skills

Application Support, Application, Support, สนับสนุนแอปพลิเคชัน, แอพลิเคชั่น, Mobile Support