Onboarding Manager

We are looking for an experienced Onboarding Manager to lead the end-to-end onboarding and implementation of US-based outpatient healthcare clinics, including physical therapy (PT), occupational therapy (OT), speech therapy, and chiropractic practices.

The role involves managing multiple clinic implementations simultaneously, ensuring smooth data migration, billing configuration, client training, go-live readiness, and post-launch support. The ideal candidate should have strong experience with US healthcare EMR/EHR, practice management, or Revenue Cycle Management (RCM) platforms, along with excellent project management and client communication skills.

Responsibilities:

• Manage end-to-end onboarding and implementation of US-based outpatient healthcare clinics on EMR/EHR, billing, and RCM platforms.
• Handle approximately 15 clinic implementations in parallel, ensuring timely delivery and successful go-live.
• Coordinate with clients and internal teams to understand requirements, define implementation plans, and track project milestones.
• Oversee data migration, validation, and reconciliation using advanced Excel and basic SQL.
• Configure billing workflows, practice settings, and related system requirements.
• Ensure a strong understanding of the US medical billing cycle, including insurance eligibility, CPT/ICD-10 coding, claims submission (837), Electronic Remittance Advice (ERA/835), and denial management.
• Conduct client training, manage go-live readiness, and provide post-implementation support during the hypercare phase.
• Track project progress, risks, dependencies, and issues using project management tools.
• Maintain clear communication with US-based clients and stakeholders throughout the implementation lifecycle.
• Drive timely issue resolution and ensure a smooth transition from onboarding to ongoing operations.

Requirements:

• 4-7 years of experience in implementation management, project management, or business analysis, preferably within US healthcare technology.
• At least 2 years of hands-on experience independently managing end-to-end client implementations.
• Proven experience managing 15 or more client projects simultaneously.
• Strong understanding of US healthcare EMR/EHR, practice management, or RCM systems.
• Good knowledge of US medical billing workflows, including eligibility verification, CPT/ICD-10, claims (837), ERA (835), and denials.
• Experience in data migration, data validation, and reconciliation using advanced Excel; basic SQL knowledge is required.
• Excellent verbal and written English communication skills, with the ability to work directly with US-based clients.
• Familiarity with Jira and project management tools such as Asana, Monday.com, Smartsheet, Rocketlane, or GUIDEcx.
• Experience using CRM platforms such as HubSpot or Salesforce.
• Strong organisational, problem-solving, stakeholder management, and multitasking skills.
• Ability to work onsite in Pune and accommodate US-hours overlap.

Skills

Client Onboarding, Project Management, US Healthcare