Technical Support Engineer

Klimb.io • SQL • 2 months ago

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Location

In office (Hyderabad)

Seniority

Junior · 2+ years exp

Overview

Company

Impact

Profile match

Klimb.io

Klimb provides a cloud-based recruitment process management suite. Offers a product that aims to bring speed and intelligence to recruitment, and a learning platform which helps recruiters with tech hiring.

klimb.io • HQ: Bengaluru, India • Professional Services • Software • Human Resources • Est. 2015

A Technical Support Engineer is responsible for providing assistance and resolving technical issues for customers or clients. Their primary role is to provide level 2 support to users who are facing problems with our products and features; this includes utilizing different software and technologies for resolving issues, like writing scripts to perform certain tasks, DB manipulation, documentation, reporting bugs, testing, and ensuring features are behaving as they should.

Requirements:

2-3 years of experience in Technical Support, Application Support, or SaaS Support.
Strong troubleshooting and problem-solving skills.
Experience supporting web-based SaaS applications.
Basic understanding of APIs, integrations, and data flows.
Familiarity with SQL basics and data validation.
Strong communication skills with customer-facing experience.
Experience working with ticketing systems such as Zendesk, Freshdesk, Jira, or Salesforce.
Ability to manage multiple priorities in a fast-paced environment.

Good to Have:

Exposure to hospitality, retail, payroll, HR tech, or workforce management platforms.
Basic understanding of REST APIs and tools like Postman.
Experience with AWS/cloud-based applications.
Exposure to shift-based global support environments.
Experience working with enterprise customers.

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